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Karl Albrecht
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http://karlalbrecht.com/aboutka.htm
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Customer Relationship, Leadership, Innovation & Creativity
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Karl is a management consultant, futurist, speaker, and a prolific author. In his 20-year career he has worked with many kinds of business organizations in a wide range of industries,world-wide. He has consulted with senior executives and lectured to audiences on all inhabited continents. He is the author of more than 25 books on various aspects of business performance.
As Chairman of Karl Albrecht International, he oversees the practical application of his ideas through a consulting group, a seminar firm, and a publishing company.
Karl devotes most of his effort to finding and developing promising new concepts for both organizational and individual effectiveness. His research and development activities have spanned a wide range of issues, from individual creativity all the way to corporate strategic vision. For example, he was one of the first people to conduct stress management seminars in the US, as early as 1974. His book Stress & the Manager created the basis for stress management training. Dr. Hans Selye, the father of the medical theory of stress, wrote the foreword for the book.
Karl's book Brain Power is one of the perennial best sellers on creative thinking. It was the basis for a popular training film of the same title, starring actor John Houseman. Karl also pioneered the theory of thinking styles, with his four-style Mindex model. The Mindex profile is widely used in creativity training, executive team building and communication training.
He also developed a radically new method for win-win negotiating, as presented in his book Added Value Negotiating, and in the "Building Better Deals" seminar. This five-step method teaches people how to create a comfort zone for negotiating, based on a shared search for value, and gives them a powerful tool (the deal matrix) for analyzing value and creating attractive deals that appeal to all parties. This method also increases cooperation between departments in organizations.
In recent years, Karl has been credited with launching the "service revolution" in the United States, which has now spread worldwide His book Service America!: Doing Business in the New Economy, has sold a half-million copies and is published in seven languages. He wrote two follow-on books dealing with various issues in implementing the service management model. He and Ron Zemke recently released a fully update edition of this classic best seller, titled Service America In The New Economy.
Karl is the most widely quoted authority, internationally, on the management of service businesses. His later book, The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business, is a widely used practical handbook for applying the principles of customer value management at the operational level.
He even created a popular software package, titled SurveyMaker, widely used for questionnaire survey research, and has pioneered in the development of electronic voting technology for quantifying expert opinion.
His book The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization, is widely regarded as the handbook for strategic vision and realignment. As well as being selected by the Fortune Book Club, it was selected for distribution to the American Management Association's 60,000 members worldwide He has worked with many executive teams to help them rethink their strategic focus. He has written and lectured internationally on the impacts of the Third Wave on business and society. His book Corporate Radar: Tracking the Forces That Are Shaping Your Business, published by the American Management Association, set forth a practical framework for scanning the business environment as part of the strategy formulation process.
He has recently updated his popular "Brain Power Course," an intensive three-day seminar on advanced thinking skills for business and professional people. American Management Association offers the course through its catalog of public seminars, and sponsors in other countries are beginning to offer it in their business sectors. He has recently extended his theories of Brain Power and mental effectiveness to the organizational level, with his book The Power of Minds at Work: Organizational Intelligence in Action, published by the American Management Association. |
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17 books found. Jump to: 1 | 2 | |
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By Albrecht, Karl
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Amazon's customers rating 
In a world where economic woes in the Philippines can reverberate in Denver... where the Internet spills forth an unstoppable avalanche of cheap information ...and where globalism is paradoxically...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Hardcover
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Management Skills
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Our price: n/a (list: n/a)
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Information updated on 10/06/2008
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By Albrecht, Karl
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Amazon's customers rating
Mobilize the middle management team and deliver quality service within the organization! Service Within shows how to increase cooperation between departments so that the entire organization works...
Ranking at Amazon 0
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McGraw Hill
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December - Hardcover
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Leadership
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Our price: n/a (list: n/a)
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Information updated on 10/04/2008
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By Albrecht, Karl
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Amazon's customers rating
Service America was Dow-Jones Irwin's best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on...
Ranking at Amazon 0
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McGraw Hill
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 10/03/2008
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By Albrecht, Karl
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Amazon's customers rating
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
Ranking at Amazon 0
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HarperCollins
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 10/07/2008
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By Albrecht, Karl
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Amazon's customers rating
This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
Ranking at Amazon 0
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Irwin Professional Pub
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December - Hardcover
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e-Business
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Our price: n/a (list: n/a)
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Information updated on 10/02/2008
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By Albrecht, Karl
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Amazon's customers rating
Added Value Negotiating is a breakthrough method for negotiating that eliminates many of the problems of conventional negotiating approaches. The authors offer a noncombative, five-step negotiating...
Ranking at Amazon 0
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McGraw Hill
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December - Hardcover
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Negotiation & Persuasion
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Our price: n/a (list: n/a)
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Information updated on 10/05/2008
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17 books found. Jump to: 1 | 2 | | | |
