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Karl Albrecht

Karl Albrecht's website (official or not) http://karlalbrecht.com/aboutka.htm
subjects Karl Albrecht writes about Customer Relationship, Leadership, Innovation & Creativity
Karl Albrecht's profile Karl is a management consultant, futurist, speaker, and a prolific author. In his 20-year career he has worked with many kinds of business organizations in a wide range of industries,world-wide. He has consulted with senior executives and lectured to audiences on all inhabited continents. He is the author of more than 25 books on various aspects of business performance.

As Chairman of Karl Albrecht International, he oversees the practical application of his ideas through a consulting group, a seminar firm, and a publishing company.

Karl devotes most of his effort to finding and developing promising new concepts for both organizational and individual effectiveness. His research and development activities have spanned a wide range of issues, from individual creativity all the way to corporate strategic vision. For example, he was one of the first people to conduct stress management seminars in the US, as early as 1974. His book Stress & the Manager created the basis for stress management training. Dr. Hans Selye, the father of the medical theory of stress, wrote the foreword for the book.

Karl's book Brain Power is one of the perennial best sellers on creative thinking. It was the basis for a popular training film of the same title, starring actor John Houseman. Karl also pioneered the theory of thinking styles, with his four-style Mindex model. The Mindex profile is widely used in creativity training, executive team building and communication training.

He also developed a radically new method for win-win negotiating, as presented in his book Added Value Negotiating, and in the "Building Better Deals" seminar. This five-step method teaches people how to create a comfort zone for negotiating, based on a shared search for value, and gives them a powerful tool (the deal matrix) for analyzing value and creating attractive deals that appeal to all parties. This method also increases cooperation between departments in organizations.

In recent years, Karl has been credited with launching the "service revolution" in the United States, which has now spread worldwide His book Service America!: Doing Business in the New Economy, has sold a half-million copies and is published in seven languages. He wrote two follow-on books dealing with various issues in implementing the service management model. He and Ron Zemke recently released a fully update edition of this classic best seller, titled Service America In The New Economy.

Karl is the most widely quoted authority, internationally, on the management of service businesses. His later book, The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business, is a widely used practical handbook for applying the principles of customer value management at the operational level.

He even created a popular software package, titled SurveyMaker, widely used for questionnaire survey research, and has pioneered in the development of electronic voting technology for quantifying expert opinion.

His book The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization, is widely regarded as the handbook for strategic vision and realignment. As well as being selected by the Fortune Book Club, it was selected for distribution to the American Management Association's 60,000 members worldwide He has worked with many executive teams to help them rethink their strategic focus. He has written and lectured internationally on the impacts of the Third Wave on business and society. His book Corporate Radar: Tracking the Forces That Are Shaping Your Business, published by the American Management Association, set forth a practical framework for scanning the business environment as part of the strategy formulation process.

He has recently updated his popular "Brain Power Course," an intensive three-day seminar on advanced thinking skills for business and professional people. American Management Association offers the course through its catalog of public seminars, and sponsors in other countries are beginning to offer it in their business sectors. He has recently extended his theories of Brain Power and mental effectiveness to the organizational level, with his book The Power of Minds at Work: Organizational Intelligence in Action, published by the American Management Association.


17 books found. Jump to: 1 | 2
 
Social Intelligence : The New Science of Success
Buy Social Intelligence : The New Science of Success from Amazon  By Albrecht, Karl Amazon's customers rating

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others,...

Ranking at Amazon 1281440
 Pfeiffer & Co
 October 2005 - Hardcover
 Personal Success
Our price: $6.47 (list: $24.95)
Used from: $2.98
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The Power of Minds at Work: Organizational Intelligence in Action
Buy The Power of Minds at Work: Organizational Intelligence in Action from Amazon  By Albrecht, Karl Amazon's customers rating

It's a fact: A group of intelligent people, when combined in an organization, will often yield collective stupidity! We've all seen intelligence blocked, squandered, and misused in the business world...

Ranking at Amazon 3942886
 AMACOM - American Management Association
 November 2002 - Hardcover
 Knowledge Management
Our price: $3.48 (list: $24.95)
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Service America in the New Economy
Buy Service America in the New Economy from Amazon  By Albrecht, Karl Amazon's customers rating

Service America was Dow-Jones Irwin's best selling book in history. Published in 1985, it has now sold more than two million copies worldwide in hardcover and paperback (Warner acquired the paperback...

Ranking at Amazon 1875313
 McGraw Hill
 August 2001 - Hardcover
 Customer Relationship
Our price: $16 (list: $24.95)
Used from: $5.19
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Corporate Radar: Tracking the Forces that Are Shaping Your Business
Buy Corporate Radar: Tracking the Forces that Are Shaping Your Business from Amazon  By Albrecht, Karl Amazon's customers rating

Good managers understand what's going on inside their companies. Great managers also understand what's going on outside the company, and how it affects their business. The author describes how to...

Ranking at Amazon 4657840
 AMACOM - American Management Association
 October 1999 - Hardcover
 Management Skills
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Delivering Customer Value: It's Everyone's Job
Buy Delivering Customer Value: It's Everyone's Job from Amazon  By Albrecht, Karl Amazon's customers rating

Delivering Customer Value: It's Everyone's Job (Management Master Series, 16)

Ranking at Amazon 14191653
 Productivity Press
 March 1996 - Paperback
 Customer Relationship
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The Northbound Train: Finding the Purpose Setting the Direction Shaping the Destiny of Your Organization
Buy The Northbound Train: Finding the Purpose Setting the Direction Shaping the Destiny of Your Organization from Amazon  By Albrecht, Karl Amazon's customers rating

Albrecht argues there is an "identity crisis" epidemic in the business world. Pressured by changes in customers, in technology, in business structures, and in global trade, organisations are...

Ranking at Amazon 646957
 AMACOM - American Management Association
 June 1994 - Hardcover
 Leadership
Our price: $3.99 (list: $22.95)
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Buy The Northbound Train: Finding the Purpose Setting the Direction Shaping the Destiny of Your Organization from Amazon
 
Added Value Negotiating: The Breakthrough Method for Building Balanced Deals
Buy Added Value Negotiating: The Breakthrough Method for Building Balanced Deals from Amazon  By Albrecht, Karl Amazon's customers rating

Added Value Negotiating is a breakthrough method for negotiating that eliminates many of the problems of conventional negotiating approaches. The authors offer a noncombative, five-step negotiating...

Ranking at Amazon 4666403
 McGraw Hill
 April 1993 - Hardcover
 Negotiation & Persuasion
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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
Buy The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business from Amazon  By Albrecht, Karl Amazon's customers rating

Total Commitment to the Customer:The Only Way to Succeed in the Supercompetitive 1990sIn The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it...

Ranking at Amazon 3675274
 HarperCollins
 May 1992 - Hardcover
 Customer Relationship
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Brain Power: Learn to Improve Your Thinking Skills
Buy Brain Power: Learn to Improve Your Thinking Skills from Amazon  By Albrecht, Karl Amazon's customers rating

Do you want to expand your mental power? Think more clearly, logically, and creatively? Improve your memory? Solve problems and make decisions more effectively? Brain Power introduces the...

Ranking at Amazon 725428
 Simon & Schuster
 December 1992 - Paperback
 Innovation & Creativity
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Service Within: Solving the Middle Management Leaderhsip Crisis
Buy Service Within: Solving the Middle Management Leaderhsip Crisis from Amazon  By Albrecht, Karl Amazon's customers rating

Mobilize the middle management team and deliver quality service within the organization! Service Within shows how to increase cooperation between departments so that the entire organization works...

Ranking at Amazon 5704251
 McGraw Hill
 July 1990 - Hardcover
 Leadership
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17 books found. Jump to: 1 | 2
 
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