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Bill Price

Bill Price's profile Profile not yet available


1 book found
 
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Buy The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs from Amazon  By Price, Bill Amazon's customers rating

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.

Ranking at Amazon 393766
 Jossey-Bass
 March 2008 - Hardcover
 Customer Services
Our price: $16.8 (list: $29.95)
Used from: $2.02
Information updated on 03/15/2020
Buy The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs from Amazon

1 book found
 
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