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David Garvin

David Garvin's website (official or not) http://www.well.com/user/bbear/garvin.html
subjects David Garvin writes about Organizational Learning, Operations, Quality & Six Sigma
David Garvin's profile In the early 1980s, when everyone was talking about Japanese management, "quality circles," and "Theory Z," David Garvin of Harvard Business School did something truly interesting. He felt that, "If quality is to be managed, it must first be understood." So he studied one industry which was active in both the United States and Japan -- the room air conditioning industry -- analyzing the products to determine which plants in which country were turning out the highest quality. Then he analyzed every step of the manufacturing process, to find the differences that made the difference. He administered hundreds of questionnaires, toured plants, and questioned everyone from line supervisors to CEOs. His findings were often surprising. Some things that everyone thought guaranteed higher quality (such as exhaustive testing) did not, while some things rarely mentioned in the literature (such as the way the factory dealt with layoffs and seniority, and the length of production runs) made a big difference.

This detailed examination of a single industry provided a wealth of insights that apply to quality management in other industries. He explores his findings, and what they mean for other industries, in his book, Managing Quality: The Strategic and Competitive Edge.

In a wide-ranging conversation, I asked Dr. Garvin to tell us how his findings can make a difference in the health care industry. He started by mapping out a somewhat different, and more detailed, view of what exactly quality is.


6 books found
 
Rethinking the MBA: Business Education at a Crossroads
Buy Rethinking the MBA: Business Education at a Crossroads from Amazon  By Datar, Srikant Amazon's customers rating

"Business Schools Face Test of Faith." "Is It Time to Retrain B-Schools?" As these headlines make clear, business education is at a major crossroads.For decades, MBA graduates from top-tier schools...

Ranking at Amazon 187069
 Harvard Business School Press
 April 2010 - Hardcover
 Masters of Business Administration - MBA
Our price: $25.73 (list: $45)
Used from: $1.99
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Learning in Action: A Guide to Putting the Learning Organization to Work
Buy Learning in Action: A Guide to Putting the Learning Organization to Work from Amazon  By Garvin, David Amazon's customers rating

Most managers today understand the value of building a learning organization. Their goal is to leverage knowledge and make it a key corporate asset, yet they remain uncertain about how best to get...

Ranking at Amazon 391610
 Harvard Business School Press
 March 2003 - Paperback
 Organizational Learning
Our price: $12.95 (list: $24)
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General Management: Processes and Action
Buy General Management:  Processes and Action from Amazon  By Garvin, David Amazon's customers rating

General Management: Processes and Action by David Garvin focuses on implementation, and the way that general managers get things done. Typically they work through processes like strategic planning,...

Ranking at Amazon 2278260
 McGraw Hill
 July 2001 - Paperback
 General Management
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Learning in Action: A Guide to Putting the Learning Organization to Work
Buy Learning in Action: A Guide to Putting the Learning Organization to Work from Amazon  By Garvin, David Amazon's customers rating

This manual offers advice to managers who wish to improve their organization's performance by increasing the breadth, depth and speed of learning. It has adaptable examples with analyses of the...

Ranking at Amazon 1904806
 Harvard Business School Press
 April 2000 - Hardcover
 Organizational Learning
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Operations Strategy: Text and Cases
Buy Operations Strategy: Text and Cases from Amazon  By Garvin, David Amazon's customers rating

Highly practical in focus, this volume proceeds from broad discussions of operations strategy, to assessments of specific strategies (competing on quality, productivity, and new products and...

Ranking at Amazon 2118788
 Pearson Education POD
 October 1991 - Paperback
 Operations
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MANAGING QUALITY : THE STRATEGIC AND COMPETITIVE EDGE
Buy MANAGING QUALITY : THE STRATEGIC AND COMPETITIVE EDGE from Amazon  By Garvin, David Amazon's customers rating

David A. Garvin rocked the foundations of U.S. manufacturing when his devastating indictment of American product quality first appeared in the Harvard Business Review in 1983 and...

Ranking at Amazon 1885097

 Free Press
 February 1988 - Hardcover
 Quality & Six Sigma
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6 books found
 
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