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B. Joseph Pine II
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http://strategichorizons.com/joePine.html
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Competition, Marketing, Customer Relationship
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Once upon a time in a career far away, Joe Pine worked for IBM in Rochester, Minnesota. For the launch of the AS/400 computer system he created a group that brought customers and business partners into the actual development process. Because of this innovative activity, customer needs were met more exactly and quality was significantly enhanced – factors that contributed greatly to IBM winning the Malcolm Baldrige National Quality Award in 1990.
One of the lessons that Joe learned during this time was that every one of these customers was unique. After moving into strategic planning, this insight led him to read Stan Davis’ seminal book Future Perfect. When Joe read the chapter on mass customizing, he had an epiphany that led to placing the idea of efficiently serving customers uniquely into IBM’s vision and strategy. It also led to the Management of Technology Program at MIT’s Sloan School of Management where he focused his master’s thesis on this subject and became determined to turn it into a book after graduation.
Two years later, in late 1992, Mass Customization: The New Frontier in Business Competition was published by Harvard Business School Press. About six months after that Joe received a letter in the mail from a guy named Jim Gilmore with CSC Cleveland Consulting Associates, who said his reaction upon discovering the book was “Oh shoot – someone else has already written it!” They immediately struck up a friendship, which lead to CSC becoming Joe’s best client when he later left IBM to work independently.
Their collaboration resulted in, first, some great work guiding CSC clients; second, a Harvard Business Review article, Joe’s third, on “The Four Faces of Mass Customization”; and third, discovering and delineating the emerging Experience Economy. (Joe can still remember the instigation of the latter: an executive education session where, in response to a question, he uttered the phrase “Mass customizing a service automatically turns it into an experience!” A new-to-the-world idea was born.) More important than any one idea, however, was the creation of a different kind of firm, Strategic Horizons LLP, whose raison d’etre would be to discover what was going on in the business world, make sense of it, and then develop frameworks so that companies could intelligently respond to the fundamental changes happening in the competitive environment.
Such discoveries do not happen by accident. They result from voluminous reading, wide-ranging real-world experiences, a talent for pattern recognition, and the ability to conceptualize what one sees into meaningful models for action. Indeed, Joe likes to say that they should’ve named the company “Frameworks ‘R’ Us”. Most evenings you’ll find him pursuing the first step – reading one of three daily newspapers, a periodical or two from the 40+ to which he subscribes, or one of scores of books he gets through every year.
When he’s not writing, that is. Joe describes that as his first (vocational) love, taking fingers to keyboard in order to vigorously wrestle with the ideas, first, and only then to describe them to others. Joe further sharpens these ideas and frameworks in the speeches, workshops, executive education sessions, and ongoing consulting he performs with Fortune 500 and entrepreneurial start-ups alike. While a seasoned stand-up speaker who knows both how to keep an audience entertained and how to impart actionable ideas and frameworks that listeners can use to change their companies, Joe also loves small, intimate gatherings where other people become full participants in coming to grips with the ideas, corralling the frameworks to their own use, and committing to a course of action that benefits their customers, and therefore their businesses.
That’s why he loves teaching so much. Joe started out teaching at the IBM Advanced Business Institute in his last assignment there, and has also taught at Penn State, UCLA, the University of Minnesota, Iowa State, and back at MIT, among others. A few years ago the University of Amsterdam asked him to become a visiting professor, enabling Joe to establish a beachhead, of sorts, in the European theatre where he further co-founded the European Centre for the Experience Economy for ongoing research and educational opportunities.
When not on the road, Joe spends as much time as possible with his wife, Julie, and two daughters, Rebecca and Elizabeth, while also frequently playing such sports as golf, basketball, and table tennis, and regularly watching his beloved New York Yankees, Los Angeles Lakers, and Green Bay Packers (he moved around a lot as a kid). He works out of a home office with wall-to-wall bookcases, CD racks filled with classical and jazz music, and a cup warmer for his ever-present tea (Starbucks’ Tazo Chai preferred).
When a client calls, however, Joe’s always ready to go. His motto: Have audience, will perform. |
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5 books found |
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By Davis, Stan
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Amazon's customers rating 
MASS CUSTOMIZATION--the trailblazing book that showed companies how to mass-produce and individually customize their products and services--is now available in paperback. New ways of managing,...
Ranking at Amazon 0
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Harvard Business School Press
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December - Paperback
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Competition
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Our price: n/a (list: n/a)
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Information updated on 08/29/2008
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By Gilmore, James
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Amazon's customers rating
What does it mean "to dell?" This newly coined business verb means to mass-customize, making products only in response to actual demand. This allows a product to "go direct" to a customer, and it's...
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Marketing
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Our price: n/a (list: n/a)
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Information updated on 08/29/2008
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By Pine II, B. Joseph
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Amazon's customers rating
Sometime during the last 30 years, the service economy emerged as the dominant engine of economic activity. At first, critics who were uncomfortable with the intangible nature of services bemoaned the
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 08/20/2008
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By Pine II, B. Joseph
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Amazon's customers rating
Agile Product Development for Mass Customization offers leading-edge techniques companies can use to enhance agility, improve variety, reduce costs, develop products quicker, speed delivery and...
Ranking at Amazon 0
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McGraw Hill
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December - Hardcover
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Operations
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Our price: n/a (list: n/a)
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Information updated on 08/22/2008
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By Gilmore, James
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Amazon's customers rating
Consumers of the world, demand Real/Real!Afraid to even open this bookAn Even Deeper Dive into the Experience Economy
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Consumer Behavior
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Our price: n/a (list: n/a)
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Information updated on 08/27/2008
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5 books found | | | |
