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James Gilmore
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http://strategichorizons.com/jimGilmore.html
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Marketing, Customer Relationship
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Jim Gilmore is co-founder of Aurora, Ohio-based Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings. Mr. Gilmore works with management teams to grasp the nature of the emerging Experience Economy and envision their role in it – whether it be staging experiences, guiding transformations, or mass customizing any economic offering. Mr. Gilmore is a frequent speaker at professional society and trade association conferences, as well as executive education programs of individual companies. He has written numerous articles on business strategy and innovation for such publications as the Harvard Business Review, The Wall Street Journal, Strategy & Leadership, Context, and The Journal of Cost Management, among others.
Mr. Gilmore is also co-author, with Joe Pine, of The Experience Economy: Work Is Theatre & Every Business a Stage. The book demonstrates how companies – across a myriad of industries – are finding their goods and services commoditized with customers increasingly spending their money on experiences – memorable events that engage customers in an inherently personal way, like going to Walt Disney World or a theme restaurant. It also shows how businesses can create value by embracing theatre as an operating model to stage unique experiences that, ultimately, transform those who participate in them. As a follow-up, Pine and Gilmore recently edited Markets of One: Creating Customer-Unique Value through Mass Customization.
Mr. Gilmore began his career with Procter & Gamble and then spent over ten years consulting with Cleveland Consulting Associates and Computer Sciences Corporation, heading up CSC Consulting’s process innovation practice. Mr. Gilmore is a certified instructor in the lateral thinking methodologies of Dr. Edward Debono, and is a member of both the Creative Education Foundation and the Creative Thinking Association of America. He also serves on the faculty of The Institutes for Organization Management for the U.S. Chamber of Commerce, and works with both for-profit and non-profit enterprises to foster innovative thinking. Mr. Gilmore is a graduate of the Wharton School of the University of Pennsylvania. |
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3 books found |
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By Gilmore, James
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Amazon's customers rating 
What does it mean "to dell?" This newly coined business verb means to mass-customize, making products only in response to actual demand. This allows a product to "go direct" to a customer, and it's...
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Marketing
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Our price: n/a (list: n/a)
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Information updated on 08/29/2008
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By Pine II, B. Joseph
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Amazon's customers rating
Sometime during the last 30 years, the service economy emerged as the dominant engine of economic activity. At first, critics who were uncomfortable with the intangible nature of services bemoaned the
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 09/01/2008
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By Gilmore, James
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Amazon's customers rating
Consumers of the world, demand Real/Real!Afraid to even open this bookAn Even Deeper Dive into the Experience Economy
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Consumer Behavior
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Our price: n/a (list: n/a)
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Information updated on 09/02/2008
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3 books found | | | |
