The Manager's Bookstore

Home | About MO | Contact MO | Tell-a-friend | Make start page | Add to favorites

Search for business and management books, authors, publishers & news
Search for business books, management authors, management book publishers & business books' news
Search for business and management books, authors, publishers & news
Advanced


Featuring
8986 books
7547 authors
222 subjects
1269 publishers

Recommended business and management reading, from top sources
- The Business Owner's Bookshelf
- Excellent reading from a terrible year
- Strategy+Business Best Business Books 2008
- BusinessWeek Best-Seller List - Hardcover, November 26. 2008
- The best business books of 2007 @ Miami Herald


News and reviews about business books, authors and publishers
- Charles Jacobs Goes Inside the Entrepreneur's Brain
- Jim Collins: How to Thrive in 2009
- The Peter Principle Lives On
- Brand Aid: Technology’s the Great Equalizer
- How News Corp. Nabbed MySpace
- The I-Word
- The Influence of the Net Generation
- New Business in the Network of Everything


Get our FREE newsletter on management books
Get our FREE newsletter on business books
Get our FREE newsletter on management books



 



Fred Wierserma

Fred Wierserma's website (official or not) http://www.wiersema.com/
subjects Fred Wierserma writes about Customer Relationship, Customer Services, Media & Entertainment Industries
Fred Wierserma's profile Business strategist, management advisor and speaker, best known for his work with market leaders and a series of influential books on their winning practices, that sold over a million copies in 17 languages.

He is the founder and president of The Customer Strategy Group.


7 books found
 
The New Market Leaders: Who's Winning and How in the Battle for Customers
Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon  By Wierserma, Fred Amazon's customers rating

In the decade since Fred Wiersema coauthored the #1 bestseller The Discipline of Market Leaders, a momentous shift has occured. We have entered an age of customer scarcity--an age in...

Ranking at Amazon 3658099
 Touchstone Books
 September 2002 - Paperback
 Customer Relationship
Our price: $4.98 (list: $17.99)
Used from: $1.89
Information updated on 06/26/2017
Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon
 
The Disney Way: Harnessing the Management Secrets of Disney in Your Company
Buy The Disney Way: Harnessing the Management Secrets of Disney in Your Company from Amazon  By Wierserma, Fred Amazon's customers rating

"Bill Capodagli and Lynn Jackson's book is all about real magic: stimulating and harmonizing the collective energy of people."­­Ken Blanchard A Fortune magazine Best Business Book...

Ranking at Amazon 884459
 McGraw Hill
 August 2001 - Paperback
 Media & Entertainment Industries
Our price: n/a (list: $16.95)
Used from: $0.15
Information updated on 06/26/2017
Buy The Disney Way: Harnessing the Management Secrets of Disney in Your Company from Amazon
 
The New Market Leaders: Who's Winning and How in the Battle for Customers
Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon  By Wierserma, Fred Amazon's customers rating

Managers are finding it hard to attract and retain customers in the on-line economy. Fresh models are needed to determine what it takes to prosper when customers are the most precious resource. This...

Ranking at Amazon 5030691
 Free Press
 June 2001 - Hardcover
 Customer Relationship
Our price: $8.58 (list: $28)
Used from: $2.25
Information updated on 06/26/2017
Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon
 
Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
Buy Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA from Amazon  By Wierserma, Fred Amazon's customers rating

Imagine a company that receives five times as many letters of praise as complaints. Picture a business for which tens of thousands of customers line up, unsolicited, to open an account. Think of a...

Ranking at Amazon 2837170
 HarperCollins
 August 1998 - Hardcover
 Customer Services
Our price: n/a (list: $25)
Used from: $0.15
Information updated on 06/26/2017
Buy Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA from Amazon
 
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Buy Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together from Amazon  By Wierserma, Fred Amazon's customers rating

Reveals why the most successful businesses are those that build close win-win relationships with their customers.

Ranking at Amazon 1366309
 Knowledge Exchange
 January 1998 - Hardcover
 Customer Relationship
Our price: $7.99 (list: $22.95)
Used from: $0.15
Information updated on 06/26/2017
Buy Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together from Amazon
 
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Buy The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market from Amazon  By Treacy, Michael Amazon's customers rating

Why is it that Casio can sell a calculator more cheaply than Kellogg's can sell a box of corn flakes? Why can FedEx “absolutely, positively” deliver your package overnight but airlines have trouble

Ranking at Amazon 52707
 Perseus Publishing
 January 1997 - Paperback
 Competition
Our price: $9.13 (list: $16.99)
Used from: $0.15
Information updated on 06/26/2017
Buy The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market from Amazon
 
Customer Service
Buy Customer Service from Amazon  By Wierserma, Fred Amazon's customers rating

Array

Ranking at Amazon 0
 HarperCollins
 December - Paperback
 Customer Services
Our price: n/a (list: n/a)
Used from: n/a
Information updated on 06/26/2017
Buy Customer Service from Amazon

7 books found
 
Home | About MO | Contact MO | Tell-a-friend | Make start page | Add to favorites
Copyright 2005-2006 - by ManagementOnly.com
Read our Privacy Policy