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Fred Wierserma

Fred Wierserma's website (official or not) http://www.wiersema.com/
subjects Fred Wierserma writes about Customer Relationship, Customer Services, Media & Entertainment Industries
Fred Wierserma's profile Business strategist, management advisor and speaker, best known for his work with market leaders and a series of influential books on their winning practices, that sold over a million copies in 17 languages.

He is the founder and president of The Customer Strategy Group.


7 books found
 
The Disney Way: Harnessing the Management Secrets of Disney in Your Company
Buy The Disney Way: Harnessing the Management Secrets of Disney in Your Company from Amazon  By Wierserma, Fred Amazon's customers rating

"Bill Capodagli and Lynn Jackson's book is all about real magic: stimulating and harmonizing the collective energy of people."­­Ken Blanchard A Fortune magazine Best Business Book...

Ranking at Amazon 0
 McGraw Hill
 December - Paperback
 Media & Entertainment Industries
Our price: n/a (list: n/a)
Used from: n/a
Information updated on 10/28/2008 		Buy The Disney Way: Harnessing the Management Secrets of Disney in Your Company from Amazon
 
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Buy Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together from Amazon  By Wierserma, Fred Amazon's customers rating

Reveals why the most successful businesses are those that build close win-win relationships with their customers.

Ranking at Amazon 0
 Knowledge Exchange
 December - Hardcover
 Customer Relationship
Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/17/2008 		Buy Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together from Amazon
 
The New Market Leaders: Who's Winning and How in the Battle for Customers
Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon  By Wierserma, Fred Amazon's customers rating

The bestselling coauthor of The Discipline of Market Leaders provides crucial new benchmarks for ranking businesses in the new economy and reveals the practical strategies that set winning...

Ranking at Amazon 0

 Free Press
 December - Hardcover
 Customer Relationship
Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/10/2008 		Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon
 
The New Market Leaders: Who's Winning and How in the Battle for Customers
Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon  By Wierserma, Fred Amazon's customers rating

In the decade since Fred Wiersema coauthored the #1 bestseller The Discipline of Market Leaders, a momentous shift has occured. We have entered an age of customer scarcity--an age in

Ranking at Amazon 0

 Touchstone Books
 December - Paperback
 Customer Relationship
Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/12/2008 		Buy The New Market Leaders: Who's Winning and How in the Battle for Customers from Amazon
 
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Buy The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market from Amazon  By Treacy, Michael Amazon's customers rating

n/a

Ranking at Amazon 0
 Perseus Publishing
 December - Paperback
 Competition
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Information updated on 11/12/2008 		Buy The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market from Amazon
 
Customer Service
Buy Customer Service from Amazon  By Wierserma, Fred Amazon's customers rating

n/a

Ranking at Amazon 0
 HarperCollins
 December - Paperback
 Customer Services
Our price: n/a (list: n/a)
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Information updated on 11/03/2008 		Buy Customer Service from Amazon
 
Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
Buy Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA from Amazon  By Wierserma, Fred Amazon's customers rating

Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA begins with the obvious (but nonetheless truthful) observation...

Ranking at Amazon 0
 HarperCollins
 December - Hardcover
 Customer Services
Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/01/2008 		Buy Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA from Amazon

7 books found
 
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