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Kristin Anderson

Kristin Anderson's website (official or not) http://www.kristinanderson.com/
subjects Kristin Anderson writes about Customer Services, Customer Relationship
Kristin Anderson's profile Kristin Anderson is author of Great Customer Service on the Telephone (AMACOM Books), and co-author of four books in the best selling "Knock Your Socks Off Service" series:

* Delivering Knock Your Socks Off Service
* Knock Your Socks Off Answers Solving Customer Nightmares and Soothing Nightmare Customers
* Coaching Knock Your Socks Off Service
* Tales of Knock Your Socks Off Service

In addition, she is host of the six part video training series, "On the Phone with Kristin Anderson," created with Mentor Media of Pasadena, CA, and Ron Zemke of Performance Research Associates, Inc. Ms. Anderson's articles and interviews have appeared in numerous publications including Boardroom Reports, TRAINING Magazine, and Customer Relations.


6 books found
 
Delivering Knock Your Socks Off Service
Buy Delivering Knock Your Socks Off Service from Amazon  By Zemke, Ron Amazon's customers rating

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service...

Ranking at Amazon 2056732
 AMACOM - American Management Association
 November 2002 - Paperback
 Customer Services
Our price: $2.99 (list: $18.95)
Used from: $0.15
Information updated on 07/14/2017
Buy Delivering Knock Your Socks Off Service from Amazon
 
Customer Relationship Management
Buy Customer Relationship Management from Amazon  By Anderson, Kristin Amazon's customers rating

This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up...

Ranking at Amazon 1961190
 McGraw Hill
 October 2001 - Paperback
 Customer Relationship
Our price: $13.23 (list: $18)
Used from: $3
Information updated on 08/03/2017
Buy Customer Relationship Management from Amazon
 
Delivering Knock Your Socks Off Service
Buy Delivering Knock Your Socks Off Service from Amazon  By Anderson, Kristin Amazon's customers rating

Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...

Ranking at Amazon 812076
 AMACOM - American Management Association
 January 1998 - Paperback
 Customer Services
Our price: n/a (list: $18.95)
Used from: $0.15
Information updated on 08/03/2017
Buy Delivering Knock Your Socks Off Service from Amazon
 
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service
Buy Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service from Amazon  By Zemke, Ron Amazon's customers rating

"The sixth book in the Knock Your Socks Off Service series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone above and beyond for...

Ranking at Amazon 1116973
 AMACOM - American Management Association
 November 1997 - Paperback
 Customer Services
Our price: $8.98 (list: $16.95)
Used from: $1.96
Information updated on 07/25/2017
Buy Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service from Amazon
 
Coaching Knock Your Socks Off Service
Buy Coaching Knock Your Socks Off Service from Amazon  By Zemke, Ron Amazon's customers rating

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day...

Ranking at Amazon 732493
 AMACOM - American Management Association
 October 1996 - Paperback
 Customer Services
Our price: $7 (list: $18.95)
Used from: $0.15
Information updated on 07/18/2017
Buy Coaching Knock Your Socks Off Service from Amazon
 
Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers
Buy Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers from Amazon  By Zemke, Ron Amazon's customers rating

This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By...

Ranking at Amazon 716800
 AMACOM - American Management Association
 September 1995 - Hardcover
 Customer Services
Our price: $8.75 (list: $17.95)
Used from: $0.15
Information updated on 08/09/2017
Buy Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers from Amazon

6 books found
 
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