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Kristin Anderson
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http://www.kristinanderson.com/
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Customer Services, Customer Relationship
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Kristin Anderson is author of Great Customer Service on the Telephone (AMACOM Books), and co-author of four books in the best selling "Knock Your Socks Off Service" series:
* Delivering Knock Your Socks Off Service
* Knock Your Socks Off Answers – Solving Customer Nightmares and Soothing Nightmare Customers
* Coaching Knock Your Socks Off Service
* Tales of Knock Your Socks Off Service
In addition, she is host of the six part video training series, "On the Phone with Kristin Anderson," created with Mentor Media of Pasadena, CA, and Ron Zemke of Performance Research Associates, Inc. Ms. Anderson's articles and interviews have appeared in numerous publications including Boardroom Reports, TRAINING Magazine, and Customer Relations. |
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6 books found |
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By Zemke, Ron
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Amazon's customers rating 
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised...
Ranking at Amazon 3078405
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AMACOM - American Management Association
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November 2002 - Paperback
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Customer Services
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Our price: $2.95 (list: $18.95)
Used from: $0.1
Information updated on 03/15/2020
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By Anderson, Kristin
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Amazon's customers rating
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up...
Ranking at Amazon 3110832
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McGraw Hill
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October 2001 - Paperback
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Customer Relationship
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Our price: $13.45 (list: $18)
Used from: $2.56
Information updated on 03/19/2020
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By Anderson, Kristin
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Amazon's customers rating
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this...
Ranking at Amazon 1732853
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AMACOM - American Management Association
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January 1998 - Paperback
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Customer Services
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Our price: $9.43 (list: $18.95)
Used from: $0.1
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
The sixth book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "Above and Beyond" for
Ranking at Amazon 3775181
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AMACOM - American Management Association
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November 1997 - Paperback
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Customer Services
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Our price: $14.99 (list: $16.95)
Used from: $1.2
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day
Ranking at Amazon 1226098
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AMACOM - American Management Association
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October 1996 - Paperback
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Customer Services
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Our price: $16.1 (list: $18.95)
Used from: $0.25
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually...
Ranking at Amazon 2314808
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AMACOM - American Management Association
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September 1995 - Hardcover
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Customer Services
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Our price: $27.85 (list: $17.95)
Used from: $0.1
Information updated on 03/19/2020
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6 books found | | | |
