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Kristin Anderson
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http://www.kristinanderson.com/
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Customer Services, Customer Relationship
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Kristin Anderson is author of Great Customer Service on the Telephone (AMACOM Books), and co-author of four books in the best selling "Knock Your Socks Off Service" series:
* Delivering Knock Your Socks Off Service
* Knock Your Socks Off Answers – Solving Customer Nightmares and Soothing Nightmare Customers
* Coaching Knock Your Socks Off Service
* Tales of Knock Your Socks Off Service
In addition, she is host of the six part video training series, "On the Phone with Kristin Anderson," created with Mentor Media of Pasadena, CA, and Ron Zemke of Performance Research Associates, Inc. Ms. Anderson's articles and interviews have appeared in numerous publications including Boardroom Reports, TRAINING Magazine, and Customer Relations. |
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6 books found |
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By Zemke, Ron
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Amazon's customers rating 
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/14/2008
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By Anderson, Kristin
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Amazon's customers rating
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
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Information updated on 11/15/2008
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By Zemke, Ron
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Amazon's customers rating
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
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Information updated on 11/19/2008
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By Zemke, Ron
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Amazon's customers rating
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service, the sixth book in AMACOM's popular series on customer service, eschews the straightforward advice and...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
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Information updated on 11/02/2008
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By Anderson, Kristin
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Amazon's customers rating
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up...
Ranking at Amazon 0
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McGraw Hill
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December - Paperback
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 11/19/2008
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6 books found | | | |
