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T. Scott Gross

subjects T. Scott Gross writes about Sales, Personal Success, Customer Services
T. Scott Gross's profile Profile not yet available


4 books found
 
When Customers Talk... Turn What They Tell You into Sales
Buy When Customers Talk... Turn What They Tell You into Sales from Amazon  By Gross, T. Scott Amazon's customers rating

Survey of more than 100,000 consumers reveals how they want to be treated, and the way they want to buy. What do customers really want? Not all retailers are in the habit of listening when customers...

Ranking at Amazon 4809633
 Kaplan
 December 2004 - Paperback
 Market Research
Our price: $3.84 (list: $18.95)
Used from: $0.01
Information updated on 01/12/2018
Buy When Customers Talk... Turn What They Tell You into Sales from Amazon
 
Microbranding: Build a Powerful Personal Brand and Beat Your Compe
Buy Microbranding: Build a Powerful Personal Brand and Beat Your Compe from Amazon  By Ries, Al Amazon's customers rating

In an over-marketed, highly competitive age getting noticed isn't easy. We are drowning in a sea of message yet gasping for attention. Yet most of us compete on a personal or local level. So why not...

Ranking at Amazon 2805461
 Leading Authorities Inc.
 December 2001 - Hardcover
 Personal Success
Our price: n/a (list: $24.95)
Used from: $1.44
Information updated on 01/15/2018
Buy Microbranding: Build a Powerful Personal Brand and Beat Your Compe from Amazon
 
Outrageous!: Unforgettable Service...Guilt-Free Selling
Buy Outrageous!: Unforgettable Service...Guilt-Free Selling from Amazon  By Gross, T. Scott Amazon's customers rating

Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS...

Ranking at Amazon 2688223
 AMACOM - American Management Association
 June 1998 - Paperback
 Sales
Our price: $9.98 (list: $19.95)
Used from: $0.99
Information updated on 12/03/2017
Buy Outrageous!: Unforgettable Service...Guilt-Free Selling from Amazon
 
Positively Outrageous Service
Buy Positively Outrageous Service from Amazon  By Gross, T. Scott Amazon's customers rating

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify...

Ranking at Amazon 574138
 Warner Books
 April 1994 - Paperback
 Customer Services
Our price: n/a (list: $14.95)
Used from: $0.1
Information updated on 01/11/2018
Buy Positively Outrageous Service from Amazon

4 books found
 
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