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Richard Chang
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http://www.cs.umbc.edu/~chang/
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Quality & Six Sigma, Team Work, Miscellaneous
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An internationally acclaimed speaker, author, and consultant, Dr. Richard Chang is a leading authority on personal and organizational excellence.
As CEO of Richard Chang Associates, Inc., a diversified performance-improvement consulting, training, and publishing firm headquartered in Irvine, California, Chang has worked with public and private sector clients around the world, including Fidelity Investments, Universal Studios, Chase Manhattan Bank, Marriott, Blue Cross Blue Shield, Nabisco, and Nortel Networks. He has also served as the chair of the board of the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award.
In addition, Chang is the author or co-author of more than twenty books on business and personal development, including Performance Scorecards: Measuring the Right Things in the Real World and The Passion Plan-A Step-by-Step Guide to Discovering, Developing, and Living Your Passion. His newest title, The Passion Plan at Work-Building A Passion-Driven Organization is scheduled for release in January 2001.
Based on his own experience and the countless experiences of those he has studied, advised, and consulted, Chang speaks on a range of topics, including leadership, customer value, performance improvement, key trends shaping learning and performance, measurement systems, and The Passion Plan-which can be tailored to support either organizational or individual growth and achievement. In his dynamic, highly interactive presentations, he not only motivates his audiences, but provides them with a wealth of practical information and hands-on techniques that can be applied immediately.
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18 books found. Jump to: 1 | 2 |
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By Kelly, P. Keith
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Amazon's customers rating 
This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small
Ranking at Amazon 0
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Jossey-Bass/Pfeiffer
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December - Paperback
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Miscellaneous
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Our price: n/a (list: n/a)
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Information updated on 10/31/2008
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By Chang, Richard
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Amazon's customers rating
Find out how to make meetings short, productive, and focused! Includes a wealth of practical examples and proven methods to apply immediately in your organization.
Ranking at Amazon 0
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Jossey-Bass/Pfeiffer
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December - Paperback
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Business Meetings
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Our price: n/a (list: n/a)
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Information updated on 11/02/2008
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By Chang, Richard
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Amazon's customers rating
External customer satisfaction is key to your organization's success. But just as important are an organization's internal customers and how they work together to produce products and services. ...
Ranking at Amazon 0
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Richard Chang Assoc Inc
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December - Paperback
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Customer Relationship
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Information updated on 10/31/2008
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By Chang, Richard
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Amazon's customers rating
This Practical Guidebook is designed as a quick and easy-to-use reference to support your process-improvement activities. Read it when you or your team are working on an effort that is: stalled;...
Ranking at Amazon 0
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Richard Chang Assoc Inc
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December - Paperback
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Quality & Six Sigma
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Information updated on 11/16/2008
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By Chang, Richard
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Amazon's customers rating
Crate an action plan that will help each employee achieve your organization's quality standards. This guidebook provides step-by-step instructions along with real-life examples for ten easy-to-use...
Ranking at Amazon 0
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American Media Inc
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December - Paperback
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Quality & Six Sigma
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Information updated on 11/02/2008
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By Chang, Richard
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Amazon's customers rating
These two volumes offer a commonsense approach to creating and sustaining quality-improvemnt efforts. Your process improvement problem-solving teams and self-managed work teams will function better...
Ranking at Amazon 0
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Jossey-Bass/Pfeiffer
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December - Paperback
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Quality & Six Sigma
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Information updated on 11/03/2008
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By Chang, Richard
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Amazon's customers rating
An excellent guide to help teams create a synergy of teamwork.
Ranking at Amazon 0
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Jossey-Bass/Pfeiffer
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December - Paperback
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Team Work
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Information updated on 11/03/2008
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By Chang, Richard
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Amazon's customers rating
This practical model helps teams understand the phases of team development and how to plan for the next step on the road to success.
Ranking at Amazon 0
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Jossey-Bass/Pfeiffer
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December - Paperback
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Team Work
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Our price: n/a (list: n/a)
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Information updated on 11/01/2008
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By Chang, Richard
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Amazon's customers rating
Discover the key tools for making self-directed work teams function as true teams. Work team leaders and managers involved in creating and developing teams will benefit from this guide covering...
Ranking at Amazon 0
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Jossey-Bass/Pfeiffer
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December - Paperback
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Team Work
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Our price: n/a (list: n/a)
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Information updated on 11/01/2008
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18 books found. Jump to: 1 | 2 | | | |
