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Chip R. Bell
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http://www.chipbell.com/
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Customer Services, Coaching, Mentoring, Counseling, Corporate Training
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Chip R. Bell is a senior partner with Performance Research Associates, Inc. and manages their Dallas, TX office. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.
Chip is the author or co-author of fifteen books including Service Magic: The Art of Amazing Your Customers (Dearborn Trade Publishing, 2003), Customer Love: Attracting and Keeping Customers for Life (Executive Excellence Publishing, 2000), Customers As Partners: Building Relationships That Last (Berrett-Koehler Publishers, 1994), Managers As Mentors: Building Partnerships For Learning (Berrett-Koehler Publishers, 1996), Managing Knock Your Socks Off Service (AMACOM, 1992 with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (Berrett-Koehler, 1998 with Heather Shea), Knock Your Socks off Service Recovery (AMACOM, 2000 with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (Warner Books, 2000 with Oren Harari).
He has written over 200 articles that have appeared such professional journals as Management Review, Quality Digest, Journal of Management Consulting, Journal of Quality and Participation, Executive Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, Training Magazine, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal, Training and Development, and many others. His work has been featured on CNBC, CNN, Bloomberg TV, NPR, Voice of America, and Reuters and in the Wall Street Journal, Fortune, USA Today, Washington Post, Inc. Magazine and Business Week. Additionally, he has hosted four major training films on service leadership.
Chip logs over 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring and partnerships. He has served as consultant and/or trainer to such major organizations as IBM, Microsoft, GE, Royal Bank, Motorola, Marriott, Nortel Networks, MBNA, Merrill Lynch, Ritz-Carlton, Duke Energy, 3M, USAA, Chevron, Lockheed-Martin, GlaxoSmithKline, Harley-Davidson, Cadillac, Verizon, British Telecom, ABA, Lucent Technologies, & Victoria’s Secret. |
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15 books found. Jump to: 1 | 2 |
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By Bell, Chip R.
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Amazon's customers rating 
Cultivating and keeping customers long-term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where "magnetic service" comes in. In this...
Ranking at Amazon 930606
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Berrett-Koehler Pub
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January 2006 - Paperback
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Customer Services
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Our price: $18.95 (list: $18.95)
Used from: $0.01
Information updated on 03/15/2010
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By Bell, Chip R.
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Amazon's customers rating
The ideal customer defends, champions, forgives, and commits to a company or brand for the long term — but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in...
Ranking at Amazon 1214409
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Berrett-Koehler Pub
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August 2003 - Hardcover
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Customer Services
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Our price: n/a (list: $24.95)
Used from: $0.01
Information updated on 03/15/2010
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By Bell, Chip R.
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Amazon's customers rating
Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of...
Ranking at Amazon 1057057
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Dearborn Trade Publishing
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April 2003 - Paperback
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Customer Services
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Our price: n/a (list: $18.95)
Used from: $0.11
Information updated on 03/15/2010
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By Bell, Chip R.
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Amazon's customers rating 
Power is no longer the ticket to upward mobility or job security—competence is! Leaders as mentors must replace advice on 'how to get ahead' with guidance on "how to get (and stay) smart." This book
Ranking at Amazon 125430
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Berrett-Koehler Pub
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January 2002 - Paperback
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Coaching, Mentoring, Counseling
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Our price: $19.62 (list: $22.95)
Used from: $0.49
Information updated on 03/15/2010
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By Bell, Chip R.
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Amazon's customers rating 
Who you know can be just as important as what you know. And nowhere is this truer than in today's workplace where colleagues and mentors often determine who gets noticed and promoted, who finds a new...
Ranking at Amazon 1207026
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Davies-Black Pub
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October 2001 - Paperback
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Coaching, Mentoring, Counseling
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Our price: $3.3 (list: $20.95)
Used from: $1.93
Information updated on 01/12/2010
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By Bell, Chip R.
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Amazon's customers rating
In todays business world there are two kinds of executives the Wile E. Coyote and the Road Runner. For most executives today, the Coyote has become the prevailing metaphor, as they rely more on...
Ranking at Amazon 1207691
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Warner Books
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January 2001 - Paperback
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Competition
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Our price: $19.99 (list: $19.99)
Used from: $0.01
Information updated on 03/01/2010
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By Bell, Chip R.
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Amazon's customers rating
In every age a few organizations rise above others to "bring fire" to the world-to change the way we live. These pioneering organizations include Ford, IBM, General Electric, Bell Labs, Microsoft,...
Ranking at Amazon 1539670
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Executive Excellence
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November 2000 - Hardcover
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Trends and Future
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Our price: n/a (list: $21.95)
Used from: $9.61
Information updated on 02/24/2010
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By Bell, Chip R.
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Amazon's customers rating
A step-by-step guide to managing the personal side of business partnerships. Whether a manager needs to cement an alliance with a key supplier or enhance the synergy between marketing and operations,...
Ranking at Amazon 1263345
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Berrett-Koehler Pub
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November 1998 - Hardcover
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Management Skills
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Our price: $18.96 (list: $24.95)
Used from: $0.2
Information updated on 03/08/2010
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By Bell, Chip R.
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Amazon's customers rating
Chip R. Bell--author of the popular Managing "Knock Your Socks Off" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting...
Ranking at Amazon 542508
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Berrett-Koehler Pub
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January 1994 - Hardcover
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Customer Relationship
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Our price: $17.06 (list: $24.95)
Used from: $0.01
Information updated on 03/15/2010
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15 books found. Jump to: 1 | 2 | | | |
