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Chip R. Bell
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http://www.chipbell.com/
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Customer Services, Coaching, Mentoring, Counseling, Corporate Training
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Chip R. Bell is a senior partner with Performance Research Associates, Inc. and manages their Dallas, TX office. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.
Chip is the author or co-author of fifteen books including Service Magic: The Art of Amazing Your Customers (Dearborn Trade Publishing, 2003), Customer Love: Attracting and Keeping Customers for Life (Executive Excellence Publishing, 2000), Customers As Partners: Building Relationships That Last (Berrett-Koehler Publishers, 1994), Managers As Mentors: Building Partnerships For Learning (Berrett-Koehler Publishers, 1996), Managing Knock Your Socks Off Service (AMACOM, 1992 with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (Berrett-Koehler, 1998 with Heather Shea), Knock Your Socks off Service Recovery (AMACOM, 2000 with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (Warner Books, 2000 with Oren Harari).
He has written over 200 articles that have appeared such professional journals as Management Review, Quality Digest, Journal of Management Consulting, Journal of Quality and Participation, Executive Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, Training Magazine, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal, Training and Development, and many others. His work has been featured on CNBC, CNN, Bloomberg TV, NPR, Voice of America, and Reuters and in the Wall Street Journal, Fortune, USA Today, Washington Post, Inc. Magazine and Business Week. Additionally, he has hosted four major training films on service leadership.
Chip logs over 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring and partnerships. He has served as consultant and/or trainer to such major organizations as IBM, Microsoft, GE, Royal Bank, Motorola, Marriott, Nortel Networks, MBNA, Merrill Lynch, Ritz-Carlton, Duke Energy, 3M, USAA, Chevron, Lockheed-Martin, GlaxoSmithKline, Harley-Davidson, Cadillac, Verizon, British Telecom, ABA, Lucent Technologies, & Victoria’s Secret. |
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15 books found. Jump to: 1 | 2 |
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By Bell, Chip R.
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Amazon's customers rating 
Partnerships are fast becoming the primary structure of contemporary business, as organizations partner with vendors, unions, customers, and even competitors to take advantage of short-term market...
Ranking at Amazon 3853349
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Berrett-Koehler Pub
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January 2006 - Paperback
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Customer Services
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Our price: $7.77 (list: $18.95)
Used from: $1.82
Information updated on 03/19/2020
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By Bell, Chip R.
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Amazon's customers rating
The ideal customer defends, champions, forgives, and commits to a company or brand for the long term - but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in...
Ranking at Amazon 5263428
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Berrett-Koehler Pub
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August 2003 - Hardcover
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Customer Services
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Our price: $6.37 (list: $24.95)
Used from: $1.74
Information updated on 03/14/2020
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By Bell, Chip R.
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Amazon's customers rating
Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of...
Ranking at Amazon 2131335
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Dearborn Trade Publishing
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April 2003 - Paperback
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Customer Services
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Our price: $15.22 (list: $18.95)
Used from: $3.48
Information updated on 03/19/2020
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By Bell, Chip R.
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Amazon's customers rating
In today's workplace, where skills and knowledge can become obsolete overnight, the ability to mentor is key to attracting and keeping the best talent. In Managers as Mentors, Chip Bell shows how to...
Ranking at Amazon 1724488
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Berrett-Koehler Pub
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January 2002 - Paperback
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Coaching, Mentoring, Counseling
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Our price: n/a (list: $22.95)
Used from: $0.17
Information updated on 03/19/2020
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By Bell, Chip R.
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Amazon's customers rating
Describes the benefits of having a mentor and building a network, and offers practical advice on how to approach a prospective mentor, how to establish and maintain mentoring and networking...
Ranking at Amazon 4868080
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Davies-Black Pub
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August 2001 - Paperback
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Coaching, Mentoring, Counseling
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Our price: n/a (list: $20.95)
Used from: $4
Information updated on 03/19/2020
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By Bell, Chip R.
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Amazon's customers rating
This management handbook teaches readers how to outperform, outsmart and outrun your competition by successfully adapting to the changing business climate. The authors use the cartoon characters of...
Ranking at Amazon 497603
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Warner Books
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January 2001 - Paperback
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Competition
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Our price: $17.99 (list: $17.99)
Used from: $0.99
Information updated on 03/19/2020
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By Bell, Chip R.
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Amazon's customers rating
In every age a few organizations rise above others to "bring fire" to the world-to change the way we live. These pioneering organizations include Ford, IBM, General Electric, Bell Labs, Microsoft,...
Ranking at Amazon 5271165
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Executive Excellence
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November 2000 - Hardcover
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Trends and Future
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Our price: n/a (list: $21.95)
Used from: $5.99
Information updated on 03/14/2020
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By Bell, Chip R.
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Amazon's customers rating
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...
Ranking at Amazon 1693063
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AMACOM - American Management Association
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May 2000 - Paperback
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Customer Services
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Our price: $13.32 (list: $17.95)
Used from: $2.5
Information updated on 03/15/2020
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By Bell, Chip R.
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Amazon's customers rating
From Chip R. Bell, the bestselling author of Customers as Partners , Managers as Mentors , and Managing Knock You rSocks Off Service , partnering with Heather Shea, the former president of The Tom...
Ranking at Amazon 5264308
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Berrett-Koehler Pub
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October 1998 - Hardcover
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Management Skills
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Our price: $15.72 (list: $24.95)
Used from: $2
Information updated on 03/14/2020
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By Bell, Chip R.
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Amazon's customers rating
Astute managers and entrepreneurs already know that customer loyalty is a necessity for profitable businesses in the '90s and beyond, and they have invested in this knowledge by initiating a wide...
Ranking at Amazon 2695744
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Berrett-Koehler Pub
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January 1996 - Hardcover
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Customer Relationship
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Our price: $17.95 (list: $24.95)
Used from: $0.48
Information updated on 03/14/2020
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15 books found. Jump to: 1 | 2 | | | |
