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Chip R. Bell
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http://www.chipbell.com/
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Customer Services, Coaching, Mentoring, Counseling, Corporate Training
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Chip R. Bell is a senior partner with Performance Research Associates, Inc. and manages their Dallas, TX office. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.
Chip is the author or co-author of fifteen books including Service Magic: The Art of Amazing Your Customers (Dearborn Trade Publishing, 2003), Customer Love: Attracting and Keeping Customers for Life (Executive Excellence Publishing, 2000), Customers As Partners: Building Relationships That Last (Berrett-Koehler Publishers, 1994), Managers As Mentors: Building Partnerships For Learning (Berrett-Koehler Publishers, 1996), Managing Knock Your Socks Off Service (AMACOM, 1992 with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (Berrett-Koehler, 1998 with Heather Shea), Knock Your Socks off Service Recovery (AMACOM, 2000 with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (Warner Books, 2000 with Oren Harari).
He has written over 200 articles that have appeared such professional journals as Management Review, Quality Digest, Journal of Management Consulting, Journal of Quality and Participation, Executive Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, Training Magazine, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal, Training and Development, and many others. His work has been featured on CNBC, CNN, Bloomberg TV, NPR, Voice of America, and Reuters and in the Wall Street Journal, Fortune, USA Today, Washington Post, Inc. Magazine and Business Week. Additionally, he has hosted four major training films on service leadership.
Chip logs over 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring and partnerships. He has served as consultant and/or trainer to such major organizations as IBM, Microsoft, GE, Royal Bank, Motorola, Marriott, Nortel Networks, MBNA, Merrill Lynch, Ritz-Carlton, Duke Energy, 3M, USAA, Chevron, Lockheed-Martin, GlaxoSmithKline, Harley-Davidson, Cadillac, Verizon, British Telecom, ABA, Lucent Technologies, & Victoria’s Secret. |
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15 books found. Jump to: 1 | 2 |
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By Bell, Chip R.
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Amazon's customers rating 
In today's increasingly complex business world, partnerships are continually becoming more important and more ubiquitous. Along with those traditional relationships customarily forged between...
Ranking at Amazon 0
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Berrett-Koehler Pub
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December - Hardcover
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Management Skills
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Our price: n/a (list: n/a)
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Information updated on 08/07/2008
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By Bell, Chip R.
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Amazon's customers rating
In todays business world there are two kinds of executives the Wile E. Coyote and the Road Runner. For most executives today, the Coyote has become the prevailing metaphor, as they rely more on...
Ranking at Amazon 0
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Warner Books
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December - Paperback
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Competition
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Our price: n/a (list: n/a)
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Information updated on 08/20/2008
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By Bell, Chip R.
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Amazon's customers rating
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Ranking at Amazon 0
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Pfeiffer & Co
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December - Textbook Bindin
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Marketing
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Our price: n/a (list: n/a)
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Information updated on 08/10/2008
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By Bell, Chip R.
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Amazon's customers rating
Astute managers and entrepreneurs already know that customer loyalty is a necessity for profitable businesses in the '90s and beyond, and they have invested in this knowledge by initiating a wide...
Ranking at Amazon 0
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Berrett-Koehler Pub
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 08/10/2008
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By Bell, Chip R.
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Amazon's customers rating
In every age a few organizations rise above others to "bring fire" to the world-to change the way we live. These pioneering organizations include Ford, IBM, General Electric, Bell Labs, Microsoft,...
Ranking at Amazon 0
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Executive Excellence
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December - Hardcover
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Trends and Future
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Information updated on 08/26/2008
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By Bell, Chip R.
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Amazon's customers rating
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Ranking at Amazon 0
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Gulf Pub. Co.
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December - Hardcover
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Consulting
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Information updated on 08/29/2008
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By Bell, Chip R.
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Amazon's customers rating
According to consultant and trainer Chip R. Bell, mentoring is a highly synergistic, two-way performance that, when properly engaged, takes on the synchronized qualities of a well-executed dance. In...
Ranking at Amazon 0
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Berrett-Koehler Pub
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December - Paperback
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Coaching, Mentoring, Counseling
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Our price: n/a (list: n/a)
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Information updated on 08/15/2008
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By Bell, Chip R.
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Amazon's customers rating
Describes the benefits of having a mentor and building a network, and offers practical advice on how to approach a prospective mentor, how to establish and maintain mentoring and networking...
Ranking at Amazon 0
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Davies-Black Pub
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December - Paperback
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Coaching, Mentoring, Counseling
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Our price: n/a (list: n/a)
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Information updated on 08/16/2008
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15 books found. Jump to: 1 | 2 | | | |
