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Chip R. Bell

Chip R. Bell's website (official or not) http://www.chipbell.com/
subjects Chip R. Bell writes about Customer Services, Coaching, Mentoring, Counseling, Corporate Training
Chip R. Bell's profile Chip R. Bell is a senior partner with Performance Research Associates, Inc. and manages their Dallas, TX office. His consulting practice focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.

Chip is the author or co-author of fifteen books including Service Magic: The Art of Amazing Your Customers (Dearborn Trade Publishing, 2003), Customer Love: Attracting and Keeping Customers for Life (Executive Excellence Publishing, 2000), Customers As Partners: Building Relationships That Last (Berrett-Koehler Publishers, 1994), Managers As Mentors: Building Partnerships For Learning (Berrett-Koehler Publishers, 1996), Managing Knock Your Socks Off Service (AMACOM, 1992 with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (Berrett-Koehler, 1998 with Heather Shea), Knock Your Socks off Service Recovery (AMACOM, 2000 with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (Warner Books, 2000 with Oren Harari).

He has written over 200 articles that have appeared such professional journals as Management Review, Quality Digest, Journal of Management Consulting, Journal of Quality and Participation, Executive Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, Training Magazine, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal, Training and Development, and many others. His work has been featured on CNBC, CNN, Bloomberg TV, NPR, Voice of America, and Reuters and in the Wall Street Journal, Fortune, USA Today, Washington Post, Inc. Magazine and Business Week. Additionally, he has hosted four major training films on service leadership.

Chip logs over 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring and partnerships. He has served as consultant and/or trainer to such major organizations as IBM, Microsoft, GE, Royal Bank, Motorola, Marriott, Nortel Networks, MBNA, Merrill Lynch, Ritz-Carlton, Duke Energy, 3M, USAA, Chevron, Lockheed-Martin, GlaxoSmithKline, Harley-Davidson, Cadillac, Verizon, British Telecom, ABA, Lucent Technologies, & Victorias Secret.


15 books found. Jump to: 1 | 2
 
Magnetic Service: Secrets for Creating Passionately Devoted Customers
Buy Magnetic Service: Secrets for Creating Passionately Devoted Customers from Amazon  By Bell, Chip R. Amazon's customers rating

Cultivating and keeping customers long-term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where ""magnetic service"" comes in. In this...

Ranking at Amazon 205484
 Berrett-Koehler Pub
 January 2006 - Paperback
 Customer Services
Our price: $6.95 (list: $18.95)
Used from: $0.25
Information updated on 05/18/2017
Buy Magnetic Service: Secrets for Creating Passionately Devoted Customers from Amazon
 
Magnetic Service: Secrets for Creating Passionately Devoted Customers
Buy Magnetic Service: Secrets for Creating Passionately Devoted Customers from Amazon  By Bell, Chip R. Amazon's customers rating

The ideal customer defends, champions, forgives, and commits to a company or brand for the long term - but how can a business create such long-lasting loyalty? Chip and Bilijack Bell explain how in...

Ranking at Amazon 1312080
 Berrett-Koehler Pub
 August 2003 - Hardcover
 Customer Services
Our price: $6.32 (list: $24.95)
Used from: $0.02
Information updated on 08/16/2017
Buy Magnetic Service: Secrets for Creating Passionately Devoted Customers from Amazon
 
Service Magic: The Art of Amazing Your Customers
Buy Service Magic: The Art of Amazing Your Customers from Amazon  By Bell, Chip R. Amazon's customers rating

Like stage magic, service magic is made up of more than tricks, hocus-pocus, and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and many hours of...

Ranking at Amazon 1860059
 Dearborn Trade Publishing
 April 2003 - Paperback
 Customer Services
Our price: n/a (list: $18.95)
Used from: $1.02
Information updated on 06/26/2017
Buy Service Magic: The Art of Amazing Your Customers from Amazon
 
Managers as Mentors 2 Ed: Building Partnerships for Learning
Buy Managers as Mentors 2 Ed: Building Partnerships for Learning from Amazon  By Bell, Chip R. Amazon's customers rating

In today's workplace, where skills and knowledge can become obsolete overnight, the ability to mentor is key to attracting and keeping the best talent. In Managers as Mentors, Chip Bell shows how to...

Ranking at Amazon 2051212
 Berrett-Koehler Pub
 January 2002 - Paperback
 Coaching, Mentoring, Counseling
Our price: $18.99 (list: $22.95)
Used from: $0.15
Information updated on 06/29/2017
Buy Managers as Mentors 2 Ed: Building Partnerships for Learning from Amazon
 
Connecting With Success: How to Build a Mentoring Network to Fast-Forward Your Career
Buy Connecting With Success: How to Build a Mentoring Network to Fast-Forward Your Career from Amazon  By Bell, Chip R. Amazon's customers rating

Describes the benefits of having a mentor and building a network, and offers practical advice on how to approach a prospective mentor, how to establish and maintain mentoring and networking...

Ranking at Amazon 3906185
 Davies-Black Pub
 August 2001 - Paperback
 Coaching, Mentoring, Counseling
Our price: $11.95 (list: $20.95)
Used from: $1
Information updated on 06/26/2017
Buy Connecting With Success: How to Build a Mentoring Network to Fast-Forward Your Career from Amazon
 
Beep! Beep!: Competing in the Age of the Road Runner
Buy Beep! Beep!: Competing in the Age of the Road Runner from Amazon  By Bell, Chip R. Amazon's customers rating

This management handbook teaches readers how to outperform, outsmart and outrun your competition by successfully adapting to the changing business climate. The authors use the cartoon characters of...

Ranking at Amazon 3892810
 Warner Books
 January 2001 - Paperback
 Competition
Our price: $19.99 (list: $19.99)
Used from: $1.78
Information updated on 06/26/2017
Buy Beep! Beep!: Competing in the Age of the Road Runner from Amazon
 
Pioneering Organizations: The Convergence of Individualism, Teamwork, and Leadership
Buy Pioneering Organizations: The Convergence of Individualism, Teamwork, and Leadership from Amazon  By Bell, Chip R. Amazon's customers rating

In every age a few organizations rise above others to "bring fire" to the world-to change the way we live. These pioneering organizations include Ford, IBM, General Electric, Bell Labs, Microsoft,...

Ranking at Amazon 5815736
 Executive Excellence
 November 2000 - Hardcover
 Trends and Future
Our price: n/a (list: $21.95)
Used from: $1.99
Information updated on 06/26/2017
Buy Pioneering Organizations: The Convergence of Individualism, Teamwork, and Leadership from Amazon
 
Knock Your Socks Off Service Recovery
Buy Knock Your Socks Off Service Recovery from Amazon  By Bell, Chip R. Amazon's customers rating

Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...

Ranking at Amazon 1106516
 AMACOM - American Management Association
 May 2000 - Paperback
 Customer Services
Our price: $12.98 (list: $17.95)
Used from: $0.15
Information updated on 08/09/2017
Buy Knock Your Socks Off Service Recovery from Amazon
 
Dance Lessons: Six Steps to Great Partnerships in Business & Life
Buy Dance Lessons: Six Steps to Great Partnerships in Business & Life from Amazon  By Bell, Chip R. Amazon's customers rating

Organizations today are lean, agile, and focused, which means that partnerships are more crucial than ever to success. From outsourcing to strategic alliances, businesses depend on partners to help...

Ranking at Amazon 3825537
 Berrett-Koehler Pub
 November 1998 - Hardcover
 Management Skills
Our price: $5.89 (list: $24.95)
Used from: $1.99
Information updated on 07/16/2017
Buy Dance Lessons: Six Steps to Great Partnerships in Business & Life from Amazon
 
Customers As Partners: Building Relationships That Last
Buy Customers As Partners: Building Relationships That Last from Amazon  By Bell, Chip R. Amazon's customers rating

Chip R. Bell--author of the popular Managing ""Knock Your Socks Off"" Service--presents a clear blueprint for maximizing business success by enhancing customer loyalty and building lasting...

Ranking at Amazon 3269529
 Berrett-Koehler Pub
 January 1994 - Hardcover
 Customer Relationship
Our price: $0.27 (list: $24.95)
Used from: $0.3
Information updated on 06/26/2017
Buy Customers As Partners: Building Relationships That Last from Amazon

15 books found. Jump to: 1 | 2
 
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