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Ron Zemke

Ron Zemke's website (official or not) http://www.socksoff.com/bio_rz.htm
subjects Ron Zemke writes about Customer Services, Coaching, Mentoring, Counseling, Human Resources
Ron Zemke's profile Ron Zemke’s 1985 bestselling book Service America is widely credited with starting the American customer service revolution. The twenty plus books he’s authored or co-authored since then, his regular newspaper and magazine columns, and his numerous radio and television appearances have made him one of the country’s most sought after business speakers on managing customer relations and customer retention.

Ron’s work covers every facet of the modern workplace from customer service to generational diversity to employee retention strategies. He travels the globe sharing ideas and strategies for building stronger relations with customers, partners, vendors and employees.

His consulting firm, Performance Research Associates, conducts organizational effectiveness and customer retention studies and creates customer retention strategies for a who’s who of clients including GlaxoSmithKline, First Union Corporation, American Express Financial Advisors, PriceWaterhouseCoopers, Prudential Insurance, Anheuser Busch, John Deere Corp, Wendy’s International, Beverly Healthcare, Harley-Davidson, Giant Eagle Food Stores, Dun & Bradstreet, CUNA, Roche Diagnostic Systems, Oppenheimer Funds, Microsoft, Broadbase Software, General Reinsurance, Motorola, Deluxe Corporation, and Turner Broadcasting System.

Ron is currently researching, writing and speaking on three topics: Generational Conflict in the Workplace, the role of Trust in Customer and Employee Retention, and the Structure of Customer Delight.



22 books found. Jump to: 1 | 2 | 3
 
Service Recovery: Fixing Broken Customers
Buy Service Recovery: Fixing Broken Customers from Amazon  By Zemke, Ron Amazon's customers rating

How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemke's guidelines are...

Ranking at Amazon 6182811
 Productivity Press
 March 1996 - Paperback
 Customer Services
Our price: n/a (list: $12.95)
Used from: $6.82
Information updated on 03/13/2020
Buy Service Recovery: Fixing Broken Customers from Amazon
 
Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers
Buy Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers from Amazon  By Zemke, Ron Amazon's customers rating

In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually...

Ranking at Amazon 2314808
 AMACOM - American Management Association
 September 1995 - Hardcover
 Customer Services
Our price: $27.85 (list: $17.95)
Used from: $0.1
Information updated on 03/19/2020
Buy Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers from Amazon
 
Sustaining Knock Your Socks Off Service
Buy Sustaining Knock Your Socks Off Service from Amazon  By Zemke, Ron Amazon's customers rating

Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service

Ranking at Amazon 4647850
 AMACOM - American Management Association
 July 1993 - Paperback
 Customer Services
Our price: $10.78 (list: $17.95)
Used from: $2
Information updated on 03/13/2020
Buy Sustaining Knock Your Socks Off Service from Amazon
 
The Corporate Coach
Buy The Corporate Coach from Amazon  By Zemke, Ron Amazon's customers rating

Offers advice on motivating employees, suggesting that companies coach employees as they would a team and empower them, giving them opportunities to develop and improve

Ranking at Amazon 1931336
 St. Martin's Press
 May 1993 - Hardcover
 Coaching, Mentoring, Counseling
Our price: $10.9 (list: $21.95)
Used from: $1.5
Information updated on 03/16/2020
Buy The Corporate Coach from Amazon
 
Managing Knock Your Socks Off Service
Buy Managing Knock Your Socks Off Service from Amazon  By Bell, Chip R. Amazon's customers rating

A crash course in caring for customers teaches managers how to find and retain quality people, know their customers, focus their unit on a specific organizational purpose, train and support employees,

Ranking at Amazon 5236386
 AMACOM - American Management Association
 February 1992 - Hardcover
 Customer Services
Our price: $2.99 (list: $17.95)
Used from: $0.1
Information updated on 03/13/2020
Buy Managing Knock Your Socks Off Service from Amazon
 
Taking Care of Business: One Hundred One Ways to Keep Your Customers Back
Buy Taking Care of Business: One Hundred One Ways to Keep Your Customers Back from Amazon  By Schaaf, Dick Amazon's customers rating



Ranking at Amazon 14757094
 Lakewoods Publications
 June 1991 - Hardcover
 Customer Services
Our price: n/a (list: $7.95)
Used from: $2
Information updated on 03/19/2020
Buy Taking Care of Business: One Hundred One Ways to Keep Your Customers Back from Amazon
 
The Service Edge: 101 Companies That Profit from Customer Care
Buy The Service Edge: 101 Companies That Profit from Customer Care from Amazon  By Zemke, Ron Amazon's customers rating

Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in...

Ranking at Amazon 4906677
 Plume
 September 1990 - Paperback
 Customer Services
Our price: $39.99 (list: $16.95)
Used from: $4
Information updated on 03/19/2020
Buy The Service Edge: 101 Companies That Profit from Customer Care from Amazon
 
Service Edge: 101 Companies That Profit from Customer Care
Buy Service Edge: 101 Companies That Profit from Customer Care from Amazon  By Schaaf, Dick Amazon's customers rating

Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge

Ranking at Amazon 4237091
 Penguin Books
 March 1989 - Hardcover
 Customer Services
Our price: $9.99 (list: $19.95)
Used from: $0.01
Information updated on 03/19/2020
Buy Service Edge: 101 Companies That Profit from Customer Care from Amazon
 
Designing and Delivering Cost Effective Training
Buy Designing and Delivering Cost Effective Training from Amazon  By Zemke, Ron Amazon's customers rating

This volume contains 25 years of back issues of Training Magazine, a first rate magazine that has been analyzing the theoretical and practical aspects of employer sponsored training and development...

Ranking at Amazon 18486587
 Lakewoods Publications
 June 1988 - Hardcover
 Corporate Training
Our price: n/a (list: $39.95)
Used from: $10.28
Information updated on 03/17/2020
Buy Designing and Delivering Cost Effective Training from Amazon
 
Working With Jerks
Buy Working With Jerks from Amazon  By Zemke, Ron Amazon's customers rating

Most of us have to work with jerks at one time or another. Zemke describes different kinds of jerks and tells how to get along with them, especially if the jerk is your boss.

Ranking at Amazon 20278124
 S&S Sound Ideas
 February 1988 - Audio Cassette
 Management Skills
Our price: $7 (list: $12)
Used from: $2.98
Information updated on 03/13/2020
Buy Working With Jerks from Amazon

22 books found. Jump to: 1 | 2 | 3
 
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