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Ron Zemke

Ron Zemke's website (official or not) http://www.socksoff.com/bio_rz.htm
subjects Ron Zemke writes about Customer Services, Coaching, Mentoring, Counseling, Human Resources
Ron Zemke's profile Ron Zemkes 1985 bestselling book Service America is widely credited with starting the American customer service revolution. The twenty plus books hes authored or co-authored since then, his regular newspaper and magazine columns, and his numerous radio and television appearances have made him one of the countrys most sought after business speakers on managing customer relations and customer retention.

Rons work covers every facet of the modern workplace from customer service to generational diversity to employee retention strategies. He travels the globe sharing ideas and strategies for building stronger relations with customers, partners, vendors and employees.

His consulting firm, Performance Research Associates, conducts organizational effectiveness and customer retention studies and creates customer retention strategies for a whos who of clients including GlaxoSmithKline, First Union Corporation, American Express Financial Advisors, PriceWaterhouseCoopers, Prudential Insurance, Anheuser Busch, John Deere Corp, Wendys International, Beverly Healthcare, Harley-Davidson, Giant Eagle Food Stores, Dun & Bradstreet, CUNA, Roche Diagnostic Systems, Oppenheimer Funds, Microsoft, Broadbase Software, General Reinsurance, Motorola, Deluxe Corporation, and Turner Broadcasting System.

Ron is currently researching, writing and speaking on three topics: Generational Conflict in the Workplace, the role of Trust in Customer and Employee Retention, and the Structure of Customer Delight.



22 books found. Jump to: 1 | 2 | 3
 
Delivering Knock Your Socks Off Service
Buy Delivering Knock Your Socks Off Service from Amazon  By Zemke, Ron Amazon's customers rating

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service...

Ranking at Amazon 2056732
 AMACOM - American Management Association
 November 2002 - Paperback
 Customer Services
Our price: $2.99 (list: $18.95)
Used from: $0.15
Information updated on 07/14/2017
Buy Delivering Knock Your Socks Off Service from Amazon
 
Service America in the New Economy
Buy Service America in the New Economy from Amazon  By Albrecht, Karl Amazon's customers rating

Service America was Dow-Jones Irwin's best selling book in history. Published in 1985, it has now sold more than two million copies worldwide in hardcover and paperback (Warner acquired the paperback...

Ranking at Amazon 1634044
 McGraw Hill
 August 2001 - Hardcover
 Customer Relationship
Our price: $9.39 (list: $24.95)
Used from: $4.99
Information updated on 07/15/2017
Buy Service America in the New Economy from Amazon
 
E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away
Buy E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away from Amazon  By Zemke, Ron Amazon's customers rating

This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace.

Ranking at Amazon 5372143
 AMACOM - American Management Association
 October 2000 - Hardcover
 Customer Services
Our price: $7.99 (list: $25)
Used from: $2
Information updated on 07/16/2017
Buy E-Service: 24 Ways to Keep Your Customers-When the Competition Is Just a Click Away from Amazon
 
Knock Your Socks Off Service Recovery
Buy Knock Your Socks Off Service Recovery from Amazon  By Bell, Chip R. Amazon's customers rating

Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...

Ranking at Amazon 528589
 AMACOM - American Management Association
 May 2000 - Paperback
 Customer Services
Our price: $13.98 (list: $17.95)
Used from: $0.15
Information updated on 07/17/2017
Buy Knock Your Socks Off Service Recovery from Amazon
 
Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace
Buy Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace from Amazon  By Zemke, Ron Amazon's customers rating

Veterans...Baby Boomers...GenXers ...Nexters. Mix them all together, and what do you get? Sometimes disaster! Here are fresh insights and practical solutions for easing the inevitable conflicts of...

Ranking at Amazon 1248638
 AMACOM - American Management Association
 October 1999 - Hardcover
 Human Resources
Our price: $10.94 (list: $27)
Used from: $0.15
Information updated on 07/14/2017
Buy Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace from Amazon
 
Knock Your Socks Off Selling
Buy Knock Your Socks Off Selling from Amazon  By Zemke, Ron Amazon's customers rating

"Now salespeople can benefit from the Knock Your Socks Off formula for wowing customers and winning clients. Knock Your Socks Off (KYSO) is back! The successful formula for wowing customers has...

Ranking at Amazon 1682729
 AMACOM - American Management Association
 May 1999 - Paperback
 Sales
Our price: n/a (list: $17.95)
Used from: $0.15
Information updated on 07/16/2017
Buy Knock Your Socks Off Selling from Amazon
 
Best Practices in Customer Service
Buy Best Practices in Customer Service from Amazon  By Zemke, Ron Amazon's customers rating

"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term...

Ranking at Amazon 1682143
 AMACOM - American Management Association
 January 1999 - Paperback
 Customer Services
Our price: $36.07 (list: $39.95)
Used from: $1.44
Information updated on 06/26/2017
Buy Best Practices in Customer Service from Amazon
 
Taking Care of Business: One Hundred One Ways to Keep Your Customers Back
Buy Taking Care of Business: One Hundred One Ways to Keep Your Customers Back from Amazon  By Schaaf, Dick Amazon's customers rating

Array

Ranking at Amazon 8445259
 Lakewoods Publications
 December 1998 - Hardcover
 Customer Services
Our price: n/a (list: $7.95)
Used from: $1.99
Information updated on 06/29/2017
Buy Taking Care of Business: One Hundred One Ways to Keep Your Customers Back from Amazon
 
Delivering Knock Your Socks Off Service
Buy Delivering Knock Your Socks Off Service from Amazon  By Anderson, Kristin Amazon's customers rating

Cancelled flights, damaged goods, botched bills, locked-up software -- these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...

Ranking at Amazon 34672
 AMACOM - American Management Association
 January 1998 - Paperback
 Customer Services
Our price: $12.5 (list: $18.95)
Used from: $0.25
Information updated on 07/15/2017
Buy Delivering Knock Your Socks Off Service from Amazon
 
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service
Buy Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service from Amazon  By Zemke, Ron Amazon's customers rating

"The sixth book in the Knock Your Socks Off Service series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone above and beyond for...

Ranking at Amazon 3344779
 AMACOM - American Management Association
 November 1997 - Paperback
 Customer Services
Our price: $3.06 (list: $16.95)
Used from: $1.96
Information updated on 06/25/2017
Buy Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service from Amazon

22 books found. Jump to: 1 | 2 | 3
 
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