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Ron Zemke
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http://www.socksoff.com/bio_rz.htm
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Customer Services, Coaching, Mentoring, Counseling, Human Resources
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Ron Zemke’s 1985 bestselling book Service America is widely credited with starting the American customer service revolution. The twenty plus books he’s authored or co-authored since then, his regular newspaper and magazine columns, and his numerous radio and television appearances have made him one of the country’s most sought after business speakers on managing customer relations and customer retention.
Ron’s work covers every facet of the modern workplace from customer service to generational diversity to employee retention strategies. He travels the globe sharing ideas and strategies for building stronger relations with customers, partners, vendors and employees.
His consulting firm, Performance Research Associates, conducts organizational effectiveness and customer retention studies and creates customer retention strategies for a who’s who of clients including GlaxoSmithKline, First Union Corporation, American Express Financial Advisors, PriceWaterhouseCoopers, Prudential Insurance, Anheuser Busch, John Deere Corp, Wendy’s International, Beverly Healthcare, Harley-Davidson, Giant Eagle Food Stores, Dun & Bradstreet, CUNA, Roche Diagnostic Systems, Oppenheimer Funds, Microsoft, Broadbase Software, General Reinsurance, Motorola, Deluxe Corporation, and Turner Broadcasting System.
Ron is currently researching, writing and speaking on three topics: Generational Conflict in the Workplace, the role of Trust in Customer and Employee Retention, and the Structure of Customer Delight.
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22 books found. Jump to: 1 | 2 | 3 |
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By Zemke, Ron
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Amazon's customers rating 
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised...
Ranking at Amazon 563017
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AMACOM - American Management Association
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November 2002 - Paperback
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Customer Services
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Our price: n/a (list: $18.95)
Used from: $0.01
Information updated on 03/14/2010
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By Albrecht, Karl
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Amazon's customers rating 
Service America was Dow-Jones Irwin's best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on...
Ranking at Amazon 953781
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McGraw Hill
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August 2001 - Hardcover
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Customer Relationship
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Our price: n/a (list: $24.95)
Used from: $6.5
Information updated on 03/11/2010
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By Zemke, Ron
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Amazon's customers rating 
Walk through the tightly packed, hierarchically flattened corridors of America's businesses and what do you hear? Not the sounds of harmony. Instead, you'll probably hear the grumbles of irritation as
Ranking at Amazon 15668
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AMACOM - American Management Association
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October 1999 - Hardcover
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Human Resources
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Our price: $17.82 (list: $27)
Used from: $4
Information updated on 03/13/2010
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By Zemke, Ron
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Amazon's customers rating 
Knock Your Socks Off is back! The successful formula for wowing customers has been adapted into a surefire strategy for winning sales. Written by the illustrious team of Gitomer and Zemke, this book...
Ranking at Amazon 259284
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AMACOM - American Management Association
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May 1999 - Paperback
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Sales
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Our price: $14 (list: $17.95)
Used from: $0.01
Information updated on 03/11/2010
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By Zemke, Ron
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Amazon's customers rating
A one-stop resource that brings together the wisdom of dozens of customer service experts who explain & demonstrate how to implement the best practices available in customer service. Paper. DLC:...
Ranking at Amazon 516044
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AMACOM - American Management Association
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January 1999 - Paperback
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Customer Services
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Our price: $26.37 (list: $39.95)
Used from: $6.74
Information updated on 03/07/2010
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By Anderson, Kristin
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Amazon's customers rating
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service,...
Ranking at Amazon 774673
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AMACOM - American Management Association
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January 1998 - Paperback
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Customer Services
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Our price: n/a (list: $18.95)
Used from: $0.01
Information updated on 03/07/2010
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By Zemke, Ron
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Amazon's customers rating
The sixth book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "Above and Beyond"
Ranking at Amazon 498481
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AMACOM - American Management Association
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November 1997 - Paperback
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Customer Services
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Our price: n/a (list: $16.95)
Used from: $0.01
Information updated on 03/03/2010
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By Zemke, Ron
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Amazon's customers rating
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training...
Ranking at Amazon 16157
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AMACOM - American Management Association
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October 1996 - Paperback
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Customer Services
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Our price: $16.2 (list: $18.95)
Used from: $0.57
Information updated on 03/15/2010
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22 books found. Jump to: 1 | 2 | 3 | | | |
