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Ron Zemke
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http://www.socksoff.com/bio_rz.htm
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Customer Services, Coaching, Mentoring, Counseling, Human Resources
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Ron Zemke’s 1985 bestselling book Service America is widely credited with starting the American customer service revolution. The twenty plus books he’s authored or co-authored since then, his regular newspaper and magazine columns, and his numerous radio and television appearances have made him one of the country’s most sought after business speakers on managing customer relations and customer retention.
Ron’s work covers every facet of the modern workplace from customer service to generational diversity to employee retention strategies. He travels the globe sharing ideas and strategies for building stronger relations with customers, partners, vendors and employees.
His consulting firm, Performance Research Associates, conducts organizational effectiveness and customer retention studies and creates customer retention strategies for a who’s who of clients including GlaxoSmithKline, First Union Corporation, American Express Financial Advisors, PriceWaterhouseCoopers, Prudential Insurance, Anheuser Busch, John Deere Corp, Wendy’s International, Beverly Healthcare, Harley-Davidson, Giant Eagle Food Stores, Dun & Bradstreet, CUNA, Roche Diagnostic Systems, Oppenheimer Funds, Microsoft, Broadbase Software, General Reinsurance, Motorola, Deluxe Corporation, and Turner Broadcasting System.
Ron is currently researching, writing and speaking on three topics: Generational Conflict in the Workplace, the role of Trust in Customer and Employee Retention, and the Structure of Customer Delight.
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22 books found. Jump to: 1 | 2 | 3 |
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By Albrecht, Karl
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Amazon's customers rating 
Service America was Dow-Jones Irwin's best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on...
Ranking at Amazon 0
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McGraw Hill
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 08/26/2008
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By Albrecht, Karl
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Amazon's customers rating
This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
Ranking at Amazon 0
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Irwin Professional Pub
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December - Hardcover
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e-Business
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Our price: n/a (list: n/a)
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Information updated on 08/21/2008
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By Zemke, Ron
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Amazon's customers rating
Walk through the tightly packed, hierarchically flattened corridors of America's businesses and what do you hear? Not the sounds of harmony. Instead, you'll probably hear the grumbles of irritation as
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Hardcover
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Human Resources
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Our price: n/a (list: n/a)
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Information updated on 08/27/2008
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By Zemke, Ron
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Amazon's customers rating
Knock Your Socks Off is back! The successful formula for wowing customers has been adapted into a surefire strategy for winning sales. Written by the illustrious team of Gitomer and Zemke, this book...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Sales
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Our price: n/a (list: n/a)
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Information updated on 08/29/2008
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By Zemke, Ron
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Amazon's customers rating
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
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Information updated on 08/24/2008
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By Anderson, Kristin
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Amazon's customers rating
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 08/26/2008
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22 books found. Jump to: 1 | 2 | 3 | | | |
