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Ron Zemke
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http://www.socksoff.com/bio_rz.htm
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Customer Services, Coaching, Mentoring, Counseling, Human Resources
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Ron Zemke’s 1985 bestselling book Service America is widely credited with starting the American customer service revolution. The twenty plus books he’s authored or co-authored since then, his regular newspaper and magazine columns, and his numerous radio and television appearances have made him one of the country’s most sought after business speakers on managing customer relations and customer retention.
Ron’s work covers every facet of the modern workplace from customer service to generational diversity to employee retention strategies. He travels the globe sharing ideas and strategies for building stronger relations with customers, partners, vendors and employees.
His consulting firm, Performance Research Associates, conducts organizational effectiveness and customer retention studies and creates customer retention strategies for a who’s who of clients including GlaxoSmithKline, First Union Corporation, American Express Financial Advisors, PriceWaterhouseCoopers, Prudential Insurance, Anheuser Busch, John Deere Corp, Wendy’s International, Beverly Healthcare, Harley-Davidson, Giant Eagle Food Stores, Dun & Bradstreet, CUNA, Roche Diagnostic Systems, Oppenheimer Funds, Microsoft, Broadbase Software, General Reinsurance, Motorola, Deluxe Corporation, and Turner Broadcasting System.
Ron is currently researching, writing and speaking on three topics: Generational Conflict in the Workplace, the role of Trust in Customer and Employee Retention, and the Structure of Customer Delight.
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22 books found. Jump to: 1 | 2 | 3 |
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By Zemke, Ron
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Amazon's customers rating 
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised...
Ranking at Amazon 3078405
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AMACOM - American Management Association
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November 2002 - Paperback
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Customer Services
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Our price: $2.95 (list: $18.95)
Used from: $0.1
Information updated on 03/15/2020
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By Albrecht, Karl
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Amazon's customers rating
Service America was Dow-Jones Irwin's best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on...
Ranking at Amazon 1984095
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McGraw Hill
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August 2001 - Hardcover
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Customer Relationship
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Our price: $28.69 (list: $24.95)
Used from: $2.54
Information updated on 03/15/2020
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By Bell, Chip R.
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Amazon's customers rating
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these...
Ranking at Amazon 1693063
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AMACOM - American Management Association
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May 2000 - Paperback
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Customer Services
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Our price: $13.32 (list: $17.95)
Used from: $2.5
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
Profiles the four distinct generations in the modern workplace and offers advice for managing effectively in an age-diverse workplace
Ranking at Amazon 1983209
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AMACOM - American Management Association
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October 1999 - Hardcover
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Human Resources
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Our price: $4.5 (list: $27)
Used from: $0.1
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
Describes the characteristics of a successful salesperson, and discusses cold calls, networking, top down sales, customer needs, closing, and problem solving
Ranking at Amazon 2415998
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AMACOM - American Management Association
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May 1999 - Paperback
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Sales
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Our price: $15.25 (list: $17.95)
Used from: $1.21
Information updated on 03/19/2020
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By Zemke, Ron
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Amazon's customers rating
A collection of advice from customer service experts covers such topics as customer retention, service recovery, and providing customer service on the Internet
Ranking at Amazon 2821513
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AMACOM - American Management Association
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January 1999 - Paperback
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Customer Services
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Our price: $34.33 (list: $39.95)
Used from: $0.92
Information updated on 03/19/2020
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By Anderson, Kristin
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Amazon's customers rating
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this...
Ranking at Amazon 1732853
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AMACOM - American Management Association
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January 1998 - Paperback
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Customer Services
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Our price: $9.43 (list: $18.95)
Used from: $0.1
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
The sixth book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "Above and Beyond" for
Ranking at Amazon 3775181
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AMACOM - American Management Association
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November 1997 - Paperback
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Customer Services
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Our price: $14.99 (list: $16.95)
Used from: $1.2
Information updated on 03/15/2020
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By Zemke, Ron
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Amazon's customers rating
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day
Ranking at Amazon 1226098
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AMACOM - American Management Association
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October 1996 - Paperback
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Customer Services
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Our price: $16.1 (list: $18.95)
Used from: $0.25
Information updated on 03/15/2020
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22 books found. Jump to: 1 | 2 | 3 | | | |
