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Barbara Gutek
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http://management.eller.arizona.edu/faculty/bgutek.aspx
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Customer Relationship
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Eller Professor of Women and Leadership, Eller College of Management, University of Arizona.
Teaching Interests: Gender, leadership and organizations; Discrimination, organizations, and the law; Organizational behavior; Service
Areas of Expertise/Research: Gender, leadership and organizations; Discrimination, organizations, and the law; Organizational behavior; Service |
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1 book found |
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By Gutek, Barbara
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Amazon's customers rating 
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the...
Ranking at Amazon 6133874
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AMACOM - American Management Association
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March 2000 - Hardcover
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Customer Relationship
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Our price: $20 (list: $32.95)
Used from: $1.95
Information updated on 03/17/2020
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1 book found | | | |
