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J.W. Marriott
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http://marriott.com/corporateinfo/culture/heritageJWMarriottJR.mi?WT_Ref=mi_left
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Customer Services, Business Leaders
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J.W. Marriott, Jr. is Chairman and Chief Executive Officer of Marriott International, Inc., one of the world's largest lodging companies. His leadership spans nearly 50 years, and he has taken Marriott from a family restaurant business to a $19 billion global lodging company with 2,700 properties in 70 countries.
Mr. Marriott's vision for the company is to be the world's leading provider of hospitality services. It is grounded in his intense focus on taking care of the guest, extensive operational knowledge, the development of a highly skilled and diverse workforce, and offering the best portfolio of lodging brands in the industry. Under his leadership, Marriott continues to enjoy strong customer, owner and franchise preference, steady growth and profitability.
Known throughout the industry for his hands-on management style, Mr. Marriott has built a highly regarded culture that emphasizes the importance of Marriott's people and recognizes the value they bring to the organization. Marriott International's "spirit to serve" culture is based on a business philosophy started 76 years ago by his parents, J. Willard and Alice S. Marriott - "Take care of the associate, and they'll take care of the guest." Today, approximately 128,000 Marriott associates are serving guests throughout the world. |
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2 books found |
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By Brown, Ann
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Amazon's customers rating 
In the bestselling tradition of The HP Way, The Spirit to Serve describes how one of the most successful hoteliers of the twentieth century built Marriott International from a respectable...
Ranking at Amazon 0
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HarperCollins
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 09/25/2008
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2 books found | | | |
