The Knowledge Management Toolkit, Second Edition walks step by step through the development of a state-of-the-art Knowledge Management Platform. Thoroughly revised to reflect the latest...
This guide is a briefing on knowledge management and customer relationship management for business decision-makers and IT professionals. The author explains in an accessible manner how to benefit from
Delivers hands-on techniques and tools for making Knowledge Management happen at your company. Presents KM case studies from leading companies worldwide, from Nortel to Rolls Royce. Softcover. DLC:...
