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Patricia Seybold
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http://www.psgroup.com/company/bio/pseybold.html
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Customer Relationship, e-Business, Information Systems
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With over 24 years of experience consulting to high-tech firms and to IT-aggressive businesses in a variety of industries, Seybold is a visionary thought leader with the unique ability to spot technology and business trends early on. She assesses and predicts how new and evolving technologies will impact customers and the ways in which both business and consumer customers will make new demands on companies. Seybold provides customer-centric executives within Fortune 1000 companies with strategic insights, technology guidance, and best practices.
Seybold is an internationally acclaimed best-selling author. Her book, Customers.com, provides insight into how 16 still-thriving companies designed their e-business strategies to improve revenues, increase profitability, and enhance customer loyalty. Seybold's latest book, The Customer Revolution , describes how 13 global businesses in a variety of industries manage by and for customer value while they continuously improve the quality of the customer experience they deliver. Her books have been translated into over 10 languages.
Seybold's IT experience spans three decades. Her IT clients have often been the strategic technology planners in large corporations as well as the product developers and innovators in the world's high tech companies. Seybold has an unparalleled reputation for objectivity, fairness, and accuracy in her assessments of new technology products and trends. She has often been the catalyst behind IT industry coalitions, such as the Object Management Group and the Open Software Foundation.
CONSULTING PRACTICE
Seybold uses a coaching, mentoring, and learn-by-doing consultative approach to help clients achieve their goals as they transform their corporate cultures to be more customer-centric. Seybold is the creator of three proven consulting methodologies used in the firm's consulting engagements and client workshops: Customer Scenario® Design, Quality of Customer Experience (QCE)SM, and the Customer Flight DeckSM . These methodologies to help companies adapt their business processes to better serve customers' needs, to prioritize their IT initiatives, to address organizational roadblocks, and to develop customer-centric metrics and performance monitoring systems.
RESEARCH, WRITING, PUBLISHING
In addition to writing business bestsellers, Seybold has published dozens of research reports each year since the late 1970s. As publisher of the group's Strategic Research Service, Seybold is responsible for setting the direction of the group's research agenda and a contributor of original research. Her work has also been recently published in the Harvard Business Review and Business 2.0, CIO Magazine, Fast Company, Computerworld, and many other publications. She is frequently quoted in major publications such as BusinessWeek, Wall Street Journal, Financial Times, New York Times, and Investor's Business Daily , among others.
SPEAKING & SEMINARS
Seybold is a highly acclaimed keynote speaker at business conferences and industry symposia worldwide. Her visionary insight and experience make her sought after by both business and technology audiences. |
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5 books found | |
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By Seybold, Patricia
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Amazon's customers rating 
Tweens (8- to 14-year-olds) comprise a new type of audience. An increasingly powerful and smart consumer group, they spent US$300 billion but influenced an astounding US$1.88 trillion spent across the
Ranking at Amazon 0
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Kogan Page Ltd
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December - Hardcover
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Brands & Brand Management
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Our price: n/a (list: n/a)
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Information updated on 11/01/2008
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By Seybold, Patricia
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Amazon's customers rating
Lots of books have been written about how to do business on the Internet, but few can match the understanding and passion for making e-commerce work of Patricia Seybold's Customers.com. Drawing
Ranking at Amazon 0
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Times Books
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December - Hardcover
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e-Business
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Information updated on 11/07/2008
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By Seybold, Patricia
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Amazon's customers rating
More and more women are striking out on their own in cyberspace. DotCom Divas, by Internet strategist Elizabeth Carlassare, profiles 20 of the best and brightest of these founding females,...
Ranking at Amazon 0
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McGraw Hill
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December - Hardcover
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Dot Com
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Our price: n/a (list: n/a)
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Information updated on 11/22/2008
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By Seybold, Patricia
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Amazon's customers rating
It used to be that developing customer relationships in a mass-market economy didn't matter. All a successful company had to do was make products that people generally liked--build it and they would...
Ranking at Amazon 0
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audible.com
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December - Audio Download
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e-Business
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Our price: n/a (list: n/a)
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Information updated on 11/22/2008
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5 books found | | | |
