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John McKean

subjects John McKean writes about Customer Relationship
John McKean's profile Profile not yet available


2 books found
 
Customers Are People: The Human Touch
Buy Customers Are People: The Human Touch from Amazon  By McKean, John Amazon's customers rating

Although 70% of the customer's decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch"

Ranking at Amazon 5933338
 John Wiley & Sons
 December 2002 - Hardcover
 Customer Relationship
Our price: $5.95 (list: $70)
Used from: $4.47
Information updated on 03/17/2020
Buy Customers Are People: The Human Touch from Amazon
 
Information Masters: Secrets of the Customer Race
Buy Information Masters: Secrets of the Customer Race from Amazon  By McKean, John Amazon's customers rating

. Less than five percent of the world's firms achieve the full potential of their customer relationship initiatives . The rest are caught in its paradox . The core message of Information Masters is...

Ranking at Amazon 4817941
 John Wiley & Sons
 May 1999 - Hardcover
 Customer Relationship
Our price: $25 (list: $75)
Used from: $2.98
Information updated on 03/13/2020
Buy Information Masters: Secrets of the Customer Race from Amazon

2 books found
 
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