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Frederick Reichheld
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http://www.loyaltyrules.com/loyaltyrules/author_overview.html
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Customer Relationship
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Fred Reichheld is a director emeritus of Bain & Company and a Bain Fellow. He is the founder of the firm's Loyalty Practice. His pioneering work in the area of customer, employee and investor retention has quantified the linkage between value, loyalty and profits. This work forms the conceptual foundation for the Loyalty Practice (unique among the major consulting firms), which helps clients to achieve superior results through improvements in customer, employee and investor loyalty.
Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty Practice, he has served the firm in a variety of roles including membership on its Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected the firm's first Bain Fellow.
Mr. Reichheld is a frequent speaker to major business forums and groups of senior executives worldwide. His work has been featured in leading publications including the New York Times, Business Week, Fortune and The Economist, and his publications include widely read articles in the Harvard Business Review and Wall Street Journal. His book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996) has become an international bestseller. His latest book, Loyalty Rules! How Today's Leaders Build Lasting Relationships, will be published by Harvard Business School Press in September 2001. |
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4 books found |
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By Reichheld, Frederick
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Amazon's customers rating 
Loyalty is by no means dead. In fact the principles of loyalty . . . are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady...
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 08/27/2008
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By Reichheld, Frederick
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Amazon's customers rating
Loyalty is by no means dead. In fact the principles of loyalty . . . are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady...
Ranking at Amazon 0
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Harvard Business School Press
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December - Paperback
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 09/01/2008
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By Reichheld, Frederick
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Amazon's customers rating
It's trendy these days to decry a lack of loyalty among employers, employees, customers, and even investors, and blame it for everything from drops in business profitability to the decline of...
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Customer Relationship
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Our price: n/a (list: n/a)
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Information updated on 08/29/2008
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By Reichheld, Frederick
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Amazon's customers rating
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate...
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Business Growth
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Our price: n/a (list: n/a)
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Information updated on 09/01/2008
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4 books found | | | |
