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Frederick Reichheld
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http://www.loyaltyrules.com/loyaltyrules/author_overview.html
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Customer Relationship
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Fred Reichheld is a director emeritus of Bain & Company and a Bain Fellow. He is the founder of the firm's Loyalty Practice. His pioneering work in the area of customer, employee and investor retention has quantified the linkage between value, loyalty and profits. This work forms the conceptual foundation for the Loyalty Practice (unique among the major consulting firms), which helps clients to achieve superior results through improvements in customer, employee and investor loyalty.
Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty Practice, he has served the firm in a variety of roles including membership on its Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected the firm's first Bain Fellow.
Mr. Reichheld is a frequent speaker to major business forums and groups of senior executives worldwide. His work has been featured in leading publications including the New York Times, Business Week, Fortune and The Economist, and his publications include widely read articles in the Harvard Business Review and Wall Street Journal. His book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996) has become an international bestseller. His latest book, Loyalty Rules! How Today's Leaders Build Lasting Relationships, will be published by Harvard Business School Press in September 2001. |
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4 books found |
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By Reichheld, Frederick
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Amazon's customers rating 
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate...
Ranking at Amazon 348100
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Harvard Business School Press
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March 2006 - Hardcover
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Business Growth
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Our price: $12.66 (list: $32.95)
Used from: $0.1
Information updated on 03/19/2020
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By Reichheld, Frederick
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Amazon's customers rating
The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors...
Ranking at Amazon 459891
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Harvard Business School Press
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September 2001 - Paperback
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Customer Relationship
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Our price: $18.97 (list: $22)
Used from: $0.99
Information updated on 03/19/2020
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By Reichheld, Frederick
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Amazon's customers rating
In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades.
Ranking at Amazon 1734708
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Harvard Business School Press
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August 2001 - Hardcover
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Customer Relationship
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Our price: $13.18 (list: $27.5)
Used from: $0.24
Information updated on 03/19/2020
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By Reichheld, Frederick
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Amazon's customers rating
U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies...
Ranking at Amazon 539734
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Harvard Business School Press
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December 1996 - Hardcover
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Customer Relationship
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Our price: $16.99 (list: $29.95)
Used from: $0.25
Information updated on 03/19/2020
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4 books found | | | |
