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Frederick Reichheld

Frederick Reichheld's website (official or not) http://www.loyaltyrules.com/loyaltyrules/author_overview.html
subjects Frederick Reichheld writes about Customer Relationship
Frederick Reichheld's profile Fred Reichheld is a director emeritus of Bain & Company and a Bain Fellow. He is the founder of the firm's Loyalty Practice. His pioneering work in the area of customer, employee and investor retention has quantified the linkage between value, loyalty and profits. This work forms the conceptual foundation for the Loyalty Practice (unique among the major consulting firms), which helps clients to achieve superior results through improvements in customer, employee and investor loyalty.

Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty Practice, he has served the firm in a variety of roles including membership on its Worldwide Management, Nominating, and Compensation Committees. In January 1999, he was elected the firm's first Bain Fellow.

Mr. Reichheld is a frequent speaker to major business forums and groups of senior executives worldwide. His work has been featured in leading publications including the New York Times, Business Week, Fortune and The Economist, and his publications include widely read articles in the Harvard Business Review and Wall Street Journal. His book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Harvard Business School Press, 1996) has become an international bestseller. His latest book, Loyalty Rules! How Today's Leaders Build Lasting Relationships, will be published by Harvard Business School Press in September 2001.


4 books found
 
The Ultimate Question: Driving Good Profits and True Growth
Buy The Ultimate Question: Driving Good Profits and True Growth from Amazon  By Reichheld, Frederick Amazon's customers rating

CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate...

Ranking at Amazon 526299
 Harvard Business School Press
 March 2006 - Hardcover
 Business Growth
Our price: $5.99 (list: $32.95)
Used from: $0.1
Information updated on 10/15/2017
Buy The Ultimate Question: Driving Good Profits and True Growth from Amazon
 
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Buy The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value from Amazon  By Reichheld, Frederick Amazon's customers rating

The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their...

Ranking at Amazon 288841
 Harvard Business School Press
 September 2001 - Paperback
 Customer Relationship
Our price: $12.66 (list: $17.95)
Used from: $0.15
Information updated on 09/14/2017
Buy The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value from Amazon
 
Loyalty Rules! How Leaders Build Lasting Relationships
Buy Loyalty Rules! How Leaders Build Lasting Relationships from Amazon  By Reichheld, Frederick Amazon's customers rating

In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades.

Ranking at Amazon 1550917
 Harvard Business School Press
 August 2001 - Hardcover
 Customer Relationship
Our price: $3 (list: $27.5)
Used from: $0.1
Information updated on 10/07/2017
Buy Loyalty Rules! How Leaders Build Lasting Relationships from Amazon
 
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Buy The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value from Amazon  By Reichheld, Frederick Amazon's customers rating

U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies...

Ranking at Amazon 935707
 Harvard Business School Press
 December 1996 - Hardcover
 Customer Relationship
Our price: $9.99 (list: $29.95)
Used from: $0.3
Information updated on 09/14/2017
Buy The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value from Amazon

4 books found
 
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