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Peggy Carlaw

subjects Peggy Carlaw writes about Customer Services
Peggy Carlaw's profile Profile not yet available


2 books found
 
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Buy Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff from Amazon  By Carlaw, Malcolm Amazon's customers rating

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This...

Ranking at Amazon 2337766
 McGraw Hill
 December 2002 - Paperback
 Customer Services
Our price: $47.38 (list: $34.95)
Used from: $1.7
Information updated on 03/16/2020
Buy Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff from Amazon
 
The Big Book of Customer Service Training Games
Buy The Big Book of Customer Service Training Games from Amazon  By Carlaw, Peggy Amazon's customers rating

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark...

Ranking at Amazon 138165
 McGraw Hill
 September 1998 - Paperback
 Customer Services
Our price: $17.39 (list: $26)
Used from: $1.25
Information updated on 03/16/2020
Buy The Big Book of Customer Service Training Games from Amazon

2 books found
 
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