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Robert Spector

subjects Robert Spector writes about Retail Industry, Customer Services, e-Commerce
Robert Spector's profile Profile not yet available


4 books found
 
The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization
Buy The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization from Amazon  By Spector, Robert Amazon's customers rating

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the...

Ranking at Amazon 1130033
 Wiley
 March 2005 - Paperback
 Retail Industry
Our price: $25.19 (list: $24.95)
Used from: $0.1
Information updated on 03/14/2020
Buy The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization from Amazon
 
Category Killers: The Retail Revolution and Its Impact on Consumer Culture
Buy Category Killers: The Retail Revolution and Its Impact on Consumer Culture from Amazon  By Spector, Robert Amazon's customers rating

Explores the rise of retail's reigning disrupor: retailers who seek to dominate a distinct classification of merchandise and wipe out the competition. Based on decades of research and investigative...

Ranking at Amazon 3041378
 Harvard Business School Press
 January 2005 - Hardcover
 Retail Industry
Our price: $18.81 (list: $27.95)
Used from: $1.49
Information updated on 03/19/2020
Buy Category Killers: The Retail Revolution and Its Impact on Consumer Culture from Amazon
 
amazon.com - Get Big Fast : Inside the Revolutionary Business Model That Changed the World
Buy amazon.com - Get Big Fast : Inside the Revolutionary Business Model That Changed the World from Amazon  By Spector, Robert Amazon's customers rating

In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet and became one of the richest men in the world. He was recently named Time...

Ranking at Amazon 1403768
 HarperCollins
 April 2000 - Hardcover
 e-Commerce
Our price: n/a (list: $27)
Used from: $1.99
Information updated on 03/19/2020
Buy amazon.com - Get Big Fast : Inside the Revolutionary Business Model That Changed the World from Amazon
 
The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Buy The Nordstrom Way : The Inside Story of America's #1 Customer Service Company from Amazon  By Spector, Robert Amazon's customers rating

Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards

Ranking at Amazon 1087696
 Wiley
 October 1996 - Paperback
 Customer Services
Our price: $38.1 (list: $29.95)
Used from: $1.25
Information updated on 03/17/2020
Buy The Nordstrom Way : The Inside Story of America's #1 Customer Service Company from Amazon

4 books found
 
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