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Soundview Executive Summaries - books selected in 2001

December 12, 2001
http://www.summary.com/cgi-bin/Soundview.storefront/41899a410284c25427170a0000f8060d/Catalog/1152
Soundview presents summaries of the cutting-edge ideas and hands-on, how-to management guides that the year’s 30 Best Business Books can offer.

Please note: some books may be missing from this list, as they may not be available.Our list may include different editions than originally listed


<< Back to Best-seller lists


30 books found. Jump to: 1 | 2
 
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
Buy The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment from Amazon  By Kaplan, Robert S. Amazon's customers rating

In today's business environment, strategy has never been more important. Yet research shows that most companies fail to execute strategy successfully. Behind this abysmal track record lies an...

Ranking at Amazon 39527
 Harvard Business School Press
 September 2000 - Hardcover
 Balanced Scorecard
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Sales Management
Buy Sales Management from Amazon  By Calvin, Robert J. Amazon's customers rating

A sales force is no better than its management--and Sales Management supplies the tools sales executives need to inspire their sales forces to increase productivity through improved customer service,...

Ranking at Amazon 418421
 McGraw Hill
 December 2000 - Hardcover
 Sales Management
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The E-Commerce Arsenal: 12 Technologies You Need to Prevail in the Digital Arena
Buy The E-Commerce Arsenal: 12 Technologies You Need to Prevail in the Digital Arena from Amazon  By Gutzman, Alexis D. Amazon's customers rating

EDM, wireless access, listfeed programs, WAP, XML: They donOt sound sweet, but these (and other) power-packed Web technologies are the honey that keep online customers coming back for more. ...

Ranking at Amazon 1913899
 AMACOM - American Management Association
 January 2001 - Hardcover
 e-Commerce
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The Attention Economy : Understanding the New Currency of Business
Buy The Attention Economy : Understanding the New Currency of Business from Amazon  By Davenport, Thomas Amazon's customers rating

Managerial and executive guide to tuning into important aspects of the economy and the data-driven, electronically-advancing marketplace. An exposition of how paying attention really works in the...

Ranking at Amazon 742316
 Harvard Business School Press
 June 2001 - Hardcover
 e-Business
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In Good Company: How Social Capital Makes Organizations Work
Buy In Good Company: How Social Capital Makes Organizations Work from Amazon  By Cohen, Don Amazon's customers rating

Knowledge has always resided in organizations-but it wasn't until the Information Age put a premium on ideas that intellectual capital was recognized as a critical resource. Now, forces like...

Ranking at Amazon 456839
 Harvard Business School Press
 January 2001 - Hardcover
 Social Responsibility
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The Story Factor: Inspiration, Influence, and Persuasion Through the Art of Storytelling
Buy The Story Factor: Inspiration, Influence, and Persuasion Through the Art of Storytelling from Amazon  By Simmons, Annette Amazon's customers rating

The next business revolution--using the power of stories as the ultimate source of influence and impact.

What's your story? Who are you? Where do you come from? What do you want? When you seek...

Ranking at Amazon 395235

 Perseus Publishing
 June 2002 - Paperback
 Story-telling
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The Change Monster: The Human Forces That Fuel or Foil Corporate Transformation and Change
Buy The Change Monster: The Human Forces That Fuel or Foil Corporate Transformation and Change from Amazon  By Duck, Jeanie Daniel Amazon's customers rating

A Powerful Look at Corporate Change and Why Mergers, Reorganizations, and Transformations Succeed or Fail“[One of the] best business books of 2001 . . . [a] useful and intelligent tool for coping...

Ranking at Amazon 109241
 Three Rivers Press
 August 2002 - Paperback
 Human Resources
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Team Troubleshooter
Buy Team Troubleshooter from Amazon  By Barner, Robert W. Amazon's customers rating

Internal conflict, lack of direction, unclear expectations, inadequate support--every manager knows what it's like to be part of a troubled team. Meetings are dreaded, schedules fall by the...

Ranking at Amazon 82486
 Davies-Black Pub
 March 2001 - Paperback
 Team Work
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The HR Scorecard: Linking People, Strategy, and Performance
Buy The HR Scorecard: Linking People, Strategy, and Performance from Amazon  By Becker, Brian Amazon's customers rating

Providing the tools and systems required for leading a "measurement managed" HR architecture, this important book heralds the emergence of human resources as a strategic powerhouse in today's...

Ranking at Amazon 19033
 Harvard Business School Press
 March 2001 - Hardcover
 Employee Evaluation
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The Nokia Revolution : The Story of an Extraordinary Company That Transformed an Industry
Buy The Nokia Revolution : The Story of an Extraordinary Company That Transformed an Industry from Amazon  By Steinbock, Dan Amazon's customers rating

Tucked away in one of Europe's most far-flung corners, the Finnish Nokia Corporation has emerged in the past decade from near-obscurity to become a global powerhouse in mobile communications and a...

Ranking at Amazon 937469
 AMACOM - American Management Association
 May 2001 - Hardcover
 Information Technology & Telecom Industries
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Loyalty Rules! How Leaders Build Lasting Relationships
Buy Loyalty Rules! How Leaders Build Lasting Relationships from Amazon  By Reichheld, Frederick Amazon's customers rating

Fewer than half of today's employees believe that their companies deserve their loyalty. Web-empowered customers now defect more easily and more quickly than ever. Has loyalty become an outdated...

Ranking at Amazon 333482
 Harvard Business School Press
 August 2001 - Hardcover
 Customer Relationship
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The Weightless Society
Buy The Weightless Society from Amazon  By Leadbeater, Charles Amazon's customers rating

The Weightless Society shows why entrepreneurship will become a mass activity, companies will need to be structured as if they were brains, ownership must be broadly spread, networks will become the...

Ranking at Amazon 2366301
 Texere
 October 2000 - Hardcover
 Trends and Future
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The Customer Differential
Buy The Customer Differential from Amazon  By Nykamp, Melinda Amazon's customers rating

Customer Relationship Management (CRM) is the buzz of the business world. Broader than the age-old principle that "the customer is always right," CRM targets profitable ways to act on that premise,...

Ranking at Amazon 1188059
 AMACOM - American Management Association
 February 2001 - Hardcover
 Customer Relationship
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The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything
Buy The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything from Amazon  By Mathews, Ryan Amazon's customers rating

The Undiscovered Consumer . . .and the Mistake of Universal ExcellenceWhat do customers really want? And how can companies best serve them? Fred Crawford and Ryan Mathews set off on what they describe

Ranking at Amazon 567206
 Crown Publishing Group
 June 2001 - Hardcover
 Market Research
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The Anatomy of Buzz: How to Create Word-Of-Mouth Marketing
Buy The Anatomy of Buzz: How to Create Word-Of-Mouth Marketing from Amazon  By Rosen, Emanuel Amazon's customers rating

A groundbreaking guide to creating the word-of-mouth magic that cuts through the skepticism and information overload of today's consumers, and drives sales-and profits-to new heights. What turns a...

Ranking at Amazon 612210
 Doubleday
 October 2000 - Hardcover
 Marketing
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The Customer Revolution
Buy The Customer Revolution from Amazon  By Seybold, Patricia Amazon's customers rating

5 CDs/ 6 hoursRead by the authorThe author of Customers.com--widely acknowledged as the most successful and influential book on e-commerce--provides new strategies for success that everyone in...

Ranking at Amazon 7391584
 audible.com
 December - Audio Download
 e-Business
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Keeping the People Who Keep You in Business: 24 Ways to Hang on to Your Most Valuable Talent
Buy Keeping the People Who Keep You in Business: 24 Ways to Hang on to Your Most Valuable Talent from Amazon  By Branham, Leigh Amazon's customers rating

A war rages in today's workplace, pitting company against company in the fight to find and keep good employees. The losses are high, and battle- weary managers are desperate for talented...

Ranking at Amazon 49093
 AMACOM - American Management Association
 November 2000 - Hardcover
 Recruiting & Hiring
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Culture.com: Building Corporate Culture in the Connected Workplace
Buy Culture.com: Building Corporate Culture in the Connected Workplace from Amazon  By Neuhauser, Peg Amazon's customers rating

Praise for Culture.com "What a simple, yet profound, understanding of culture! This is a wise, practical and important guide in navigating today's 'dot com' whitewater world." - Dr. Stephen R. Covey,...

Ranking at Amazon 937652
 John Wiley & Sons
 September 2000 - Hardcover
 Corporate Culture
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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Buy Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System from Amazon  By Johnson, Michael Amazon's customers rating

A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying...

Ranking at Amazon 155238
 Jossey-Bass
 August 2000 - Hardcover
 Customer Services
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Managing Crises Before They Happen: What Every Executive Needs to Know About Crisis Management
Buy Managing Crises Before They Happen: What Every Executive Needs to Know About Crisis Management from Amazon  By Mitroff, Ian Amazon's customers rating

From tragic accidents to public relations fiascos, we live in an increasingly crisis-ridden society. In fact, half of the major industrial accidents of the past century occurred in the last 20...

Ranking at Amazon 608175
 AMACOM - American Management Association
 January 2000 - Hardcover
 Crisis Management
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30 books found. Jump to: 1 | 2


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