Concentrating on Harrington's "people-building" approach, Area Activity analysis helps managers clarify what is expected of their groups, define key measures, set performance standards, and "laser-focus' each employee's efforts on the organization's mission. The third book in The H. James Harrington Performance Improvement Series provides a methodology designed to put all employees on the same page and eliminate wasted effort and misunderstandings. By implementing their well-researched recommendations, readers will be able to bring better alignment between their company's mission, activities, and customer expectations.