"This book is a delightful departure from traditional communication texts. Clampitt's metaphors make it easy for my MBAs to appreciate the need to go beyond their own communication skill development and to focus on communicating strategically with specific audiences. MBAs appreciate the numerous examples generated from real life situations to support the communication principles. The first edition perfectly suited my aim of highlighting the need to communicate strategically in order to manage effectively. MBAs will be even more delighted with this second edition because it more specifically focuses on how to strategically and effectively manage communication issues they regularly confront."

"Years ago, I challenged Professor Clampitt to develop a world-class communication system at my company. This book essentially chronicles his novel response to my challenge. By ingeniously weaving together his consulting experiences, research findings, and practical models, he designs compelling solutions to organizations' most vexing communication concerns. A must read for executives and aspiring managers."

Do you think you communicate effectively?

Think again! For students and managers who want to manage and communicate more effectively, Phil Clampitt’s book is essential reading.

Communicating for Managerial Effectiveness, Second Edition enables managers and students to clearly view their communication abilities and organizational dilemmas and challenges. The first two chapters explain the complex process of communication. The third chapter examines the impact of corporate culture on the communication climate. The next six chapters analyze critical communication challenges most managers face. These chapters discuss how to:

• Manage information
• Select appropriate communication channels
• Develop an effective performance feedback system
• Communicate about organizational changes
• Foster interdepartmental communication
• Create an innovative spirit

The final chapter focuses on ethics and building trust through communication practices. Real world cases and examples used throughout the book are drawn from Clampitt’s extensive organizational consulting experience and from the worlds of politics, history, science, and art.

What’s new in this edition?

• More – emphasis on successful action
• More – insight about managing the relationship between data, information, knowledge, and action
• More – specific advice about how to strategically communicate about organizational changes
• More – discussion of ‘dot.

  CONTENTS: Foreword / Preface / Introduction / 1. How Managers Communicate / 2. What is Communication, Anyway? / 3. Communicating the Corporate Culture / 4. Managing Data, Information, Knowledge and Action / 5. Communication Channels / 6. Performance Feedback / 7. Communicating Change / 8. Interdepartmental Communication / 9. Communicating the Innovative Spirit / 10. Communication Ethics / 11. Conclusion / Appendix A: Data Bank Composition / Appendix B: Results of Communication Assessments 

A useful resource for students and managers
A new edition of this popular text used widely in MBA and business communication programs is now available. Not a "how to" book, it attempts to educate the reader broadly on a wide variety of communication issues and was written mainly for business students and managers. At 287 pages it's not always easy going, but communication is complex, and this is a comprehensive book. With 11 solid chapters (of around 20-30 pages each), plenty of charts, diagrams and references (almost 40 per chapter) it is thorough. It covers: how managers communicate (three models), definitions, culture, ethics, technologies, managing data and knowledge, performance feedback, communicating across organisational boundaries, change communication, innovation, effectiveness and measurement. In my MBA we had nothing like this - a real shame. Sadly few line managers ever get to study communication in such detail. And, while it's not the sort of book you'd read cover to cover, it is enjoyable. My suggestion is to read it carefully, chapter by chapter. No need to rush - no pain, no gain. Fortunately, some sections are engrossing and there are gems everywhere. It names a good few names, and there are lots of good examples. I kept thinking "how could one person actually know (or even find out) all this". Even if you Googled every aspect of communication you could think of, you'd still have put it all together. Clampitt seems to understand so much about so much, and communicates it in a truly transnational manner. But what of its value to corporate communicators? Would you read a textbook for fun? It's worth a read to see how managers are being trained, and to put communication into a business context. And it is one you'd recommend to line managers who are serious about improving their business education. It's probably not a book to cause corporate communicators to think deeply about or change what they are doing day-to-day (as is Corporate Conversations by Shel Holtz or Bill Quirke's Making the Connections). Nor is it one suitable as a text for professional communication students. But it is one which, if you read and understand, is likely to make you a more mature, thoughtful contributor to your organisation.