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Book details for Coaching Knock Your Socks Off Service Buy Coaching Knock Your Socks Off Service
Coaching Knock Your Socks Off Service
Book author(s) Book subject

Ron Zemke Kristin Anderson

Customer Services

Sales rank 605,739 Not rated by customers
Coaching Knock Your Socks Off Service

Brief description of Coaching Knock Your Socks Off Service

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Book details
PublisherAMACOM
Release date10/1996
AvailabilityUsually ships in 24 hours
EditionPaperback
List price$18.95
Our price$12.81 (you save 32.40%)
Used pricefrom $0.25
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