The Manager's Bookstore

Home | About MO | Contact MO | Tell-a-friend | Make start page | Add to favorites

Search for business and management books, authors, publishers & news
Search for business books, management authors, management book publishers & business books' news
Search for business and management books, authors, publishers & news
Advanced


Featuring
8986 books
7547 authors
222 subjects
1269 publishers

Recommended business and management reading, from top sources
- The Business Owner's Bookshelf
- Excellent reading from a terrible year
- Strategy+Business Best Business Books 2008
- BusinessWeek Best-Seller List - Hardcover, November 26. 2008
- The best business books of 2007 @ Miami Herald


News and reviews about business books, authors and publishers
- Charles Jacobs Goes Inside the Entrepreneur's Brain
- Jim Collins: How to Thrive in 2009
- The Peter Principle Lives On
- Brand Aid: Technology’s the Great Equalizer
- How News Corp. Nabbed MySpace
- The I-Word
- The Influence of the Net Generation
- New Business in the Network of Everything


Get our FREE newsletter on management books
Get our FREE newsletter on business books
Get our FREE newsletter on management books



 



Book details for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Buy Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Book author(s) Book subject

Ron Zemke Kristin Anderson

Customer Services

Sales rank 2,398,861 Not rated by customers
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Brief description of Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.

Book details
PublisherAMACOM
Release date11/2002
AvailabilityUsually ships in 1-2 business days
EditionPaperback
List price$18.95
Our price$2.78 (you save 85.33%)
Used pricefrom $0.1
Customers who have bought Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) are also interested in...

Coaching Knock Your Socks Off Service by Zemke, Ron



Buy Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
 
Home | About MO | Contact MO | Tell-a-friend | Make start page | Add to favorites
© Copyright 2005-2006 - by ManagementOnly.com
Read our Privacy Policy