With today´s fierce global competition, you need to get the most out of your workers. The best way to do this is by developing your abilities in human relations. In order to triumph, managers must know how to communicate ideas, motivate employees and exploit talent and creativity in their organizations. Since these abilities are not innate, this book shows you how to learn them. Carnegie presents the major principles needed to improve the performance of workers, including how to listen to and persuade others, relate to people, make constructive criticism, establish aims and generate enthusiasm. Dynamism and technology by themselves are not sufficient guarantees of success in today´s changing world. You also need the skills in human relations and personal productivity which this book will teach you.