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Book details for Complaint Management: The Heart of CRM Buy Complaint Management: The Heart of CRM
Complaint Management: The Heart of CRM
Book author(s) Book subject

Bernd Stauss Wolfgang Seidel

Customer Relationship

Sales rank 2,911,882 Not rated by customers
Complaint Management: The Heart of CRM

Brief description of Complaint Management: The Heart of CRM

Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before the seemingly sweet company-client relationship may turn sour. Drawing from their extensive experience in customer service, Stauss and Seidel deliver thorough coverage of complaint management, from helping readers understand why customers complain to illustrating how to handle customer complaints to effectively measuring and analyzing complaints.

Book details
PublisherSouth-Western Educational Pub
Release date02/2005
Availability
EditionHardcover
List price$49.95
Our pricen/a
Used pricefrom $3.57


Buy Complaint Management: The Heart of CRM
 
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