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Book details for Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line Buy Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
Book author(s) Book subject

Eric Chester

Customer Services

Sales rank 395,059 Not rated by customers
Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line

Brief description of Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line

""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.

 

Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

 

According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year!  Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.

 

In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

Book details
PublisherKaplan Publishing
Release date05/2005
Availability
EditionPaperback
List price$19.99
Our pricen/a
Used pricefrom $1.1
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