The Manager's Bookstore

Home | About MO | Contact MO | Tell-a-friend | Make start page | Add to favorites

Search for business and management books, authors, publishers & news
Search for business books, management authors, management book publishers & business books' news
Search for business and management books, authors, publishers & news
Advanced


Featuring
8986 books
7547 authors
222 subjects
1269 publishers

Recommended business and management reading, from top sources
- The Business Owner's Bookshelf
- Excellent reading from a terrible year
- Strategy+Business Best Business Books 2008
- BusinessWeek Best-Seller List - Hardcover, November 26. 2008
- The best business books of 2007 @ Miami Herald


News and reviews about business books, authors and publishers
- Charles Jacobs Goes Inside the Entrepreneur's Brain
- Jim Collins: How to Thrive in 2009
- The Peter Principle Lives On
- Brand Aid: Technology’s the Great Equalizer
- How News Corp. Nabbed MySpace
- The I-Word
- The Influence of the Net Generation
- New Business in the Network of Everything


Get our FREE newsletter on management books
Get our FREE newsletter on business books
Get our FREE newsletter on management books



 



Book details for Customer Mania! It's Never Too Late to Build a Customer-Focused Company Buy Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Book author(s) Book subject

Ken Blanchard Jim Ballard Fred Finch

Customer Relationship

Sales rank 1,356,801 Not rated by customers
Customer Mania! It's Never Too Late to Build a Customer-Focused Company

Brief description of Customer Mania! It's Never Too Late to Build a Customer-Focused Company

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.

Book details
PublisherFree Press
Release date11/2004
AvailabilityUsually ships in 1-2 business days
EditionHardcover
List price$23
Our price$5.95 (you save 74.13%)
Used pricefrom $0.1
Customers who have bought Customer Mania! It's Never Too Late to Build a Customer-Focused Company are also interested in...

Raving Fans : A Revolutionary Approach To Customer Service by Blanchard Ken
Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life by Johnson, Spencer
The Power of Ethical Management by Blanchard, Ken



Buy Customer Mania! It's Never Too Late to Build a Customer-Focused Company
 
Home | About MO | Contact MO | Tell-a-friend | Make start page | Add to favorites
Copyright 2005-2006 - by ManagementOnly.com
Read our Privacy Policy