Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations by Ken Blanchard @ .::ManagementOnly.com::.

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Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations

Ken Blanchard

Leadership

Sales rank 74,721 Customers rating

(based on 12 reviews)

Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations

"Leading at a Higher Level translates decades of research and 25 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees." Jim Irvine, Vice President of Human Resources, Nissan North America "At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited--yes, even fun--working environment, which we think results in motivated employees who will do the right thing for their internal and external customers. Reading this book will make a positive difference in your organization." Colleen C. Barrett, President, Southwest Airlines "If you want to have a great company, you don't have a choice but to lead at a higher level.When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching. " Horst Schulze, President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC "Leading at a higher level is a must today if leaders are to rebuild trust and credibility, as we are doing at Tyco. This book will teach you how." Eric Pillmore, Senior Vice President of Corporate Governance, Tyco International The definitive "Blanchard on Leadership" 25 years of breakthrough leadership insights in one extraordinary book! From The One Minute Manager(R) to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven. In Leading at a Higher Level, Blanchard and his colleagues have brought together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey.Blanchard extends his breakthrough work on delivering legendary customer service and creating "raving fans. " You'll find the definitive discussion of the renowned Situational Leadership(R) II techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, Leading at a Higher Level will help you dig deep within, discover the personal "leadership point of view" all great leaders possess--and apply it throughout your entire life. For everyone who wants to become a better leader...in any company, any organization, any area of life Set the right targets, follow the right vision Focus on the "bottom lines" that really matter Serve your customers at a higher level Deliver your ideal customer experience, and create "raving fans" Beyond ego: the way of the servant leader Listen, praise, support, guide, and help your people win Lead at a higher level. Lead your people to greatness as you create high performing organizations that make life better for everyone. This book will guide you, inspire you, provoke you, and be your touchstone.Ken Blanchard (coauthor of The One Minute Manager(R)) and his colleagues have spent more than 25 years helping good leaders and organizations become great, and stay great. Now, for the first time, they've brought together everything they've learned about outstanding leadership. Discover how to...Go beyond the short term and zero in on the right target and vision Deliver legendary, maniacal customer service, and earn raving fans Truly empower your people and unleash their incredible potential Ground your leadership in humility and focus on the greater good For a long time, leaders have relied on Ken Blanchard's insight, wisdom, and practical techniques. Now, he and his colleagues have delivered the leadership classic for a new generation: Leading at a Higher Level. www.LeadingAtAHigherLevel.com Contents Introduction: Leading at a Higher Level--by Ken Blanchard xvii Section I: Set Your Sights on the Right Target and Vision Chapter 1 Is Your Organization High Performing?3 Chapter 2 The Power of Vision 21 Section II: Treat Your Customers Right Chapter 3 Serving Customers at a Higher Level 39 Section III: Treat Your People Right Chapter 4 Empowerment Is the Key 67 Chapter 5 Situational Leadership(R) II: The Integrating Concept 87 Chapter 6 Self Leadership: The Power Behind Empowerment 103 Chapter 7 Partnering for Performance 117 Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager(R) 145 Chapter 9 Situational Team Leadership 167 Chapter 10 Organizational Leadership 195 Chapter 11 Strategies for Managing a Change 219 Section IV: Have the Right Kind of Leadership Chapter 12 Servant Leadership 249 Chapter 13 Determining Your Leadership Point of View 277 Endnotes 297 Organizational Change Readiness Assessment 309 Acknowledgments and Praisings 313 About the Authors 317 Services Available 333 Index 335

Publisher	FT Press
Release date	11/2006
Availability
Edition	Hardcover

List price	$26.99
Our price	n/a
Used price	from $6.46

The Globe and Mail : Managing Books: Top Ten of 2006

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Comments by amazon customers about Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations

A Leadership Manual
As the authour of One-Minute Manager and a few dozen other business books, Ken Blanchard has tried to put most of what he knows into this one volume. It is a very valuable, though at times a tedious read. But it brought back to the forefront the concept that I have learned from Ken's books long ago--the importance of Situational Leadership. In this book, Ken goes into great details on how to best practive an updated version of Situational Leadership called Situational Leadership 2. I find the designation a bit misleading, but the concept is good. It is a good read and I recomend it.

A Flawless Leadership Blueprint
Ken Blanchard's wonderful guide to what it takes to be a top-notch leader is a flawless blueprint for success. So much of what he advocates seems so obvious, but as we all know, it's not being applied in the great majority of that wasteland known as corporate America. That's a shame, because with the economy in the shape it's in, they need all the help they can get. Without a doubt, the success or failure of any organization begins at the very top; either the CEO gets it, or they don't. If they don't get it, chances are the organization is in a state of disarray, and the employees in that organization aren't fully engaged in the process known as "work". When that happens, the productivity is of course diminished, and major corporations are going belly up. The few that have been successful over the past year or so, have achieved that success by no accident. You can go right to the top; and chances are, that head-honcho has already read this book. It's cliche to say, but it's so true; if only this book were required reading for those pompous CEOs. We'd be in a whole lot better shape, and so would our portfolios.

Always a good read
I like to use books like this to reinforce what I know I should be doing and have seemed to fall off track. I was originally assigned to read this book for an upcoming training I was doing.

"Three" cheers for Leading at a Higher Level
They say things happen in threes and that particularly applies to the book Leading at a Higher Level - by management expert Ken Blanchard who famously co-authored The One Minute Manager. In Leading at a Higher Level its almost Trinitarian in how many "threes" the author packs into this book. For instance, Blanchard outlines his "three" essentials that are necessary to making customers feel special and converting them into evangelists for your organization. Additional "triumvirate tips" include: the three skills of self-directed leaders; the three critical steps to empowerment as well as the three attributes of situational leaders. Regardless of the "hat-trick format" of most of the information, Soundview still recommends this book because of the wisdom and insight contained in its pages. In fact, we were inspired to share our own three steps to success using this book: first, buy it; second, read it; third, apply the principles to your organization and watch the results!

Putting It All Together
Leading at a Higher Level is an excellent book that really "puts it all together" related to leadership and Blanchard's principles. I highly recommend it for a comprehensive book about leadership. I am using the book with our management/administrative team. Each person is reading the book and then facilitating the discussion of one chapter. The website resources are an added bonus. I am very excited about the individual and team development possibilities. Thank you!