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Working with Emotional Intelligence
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Sales rank 3,902
Customers rating (based on 87 reviews)
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Do you have what it takes to succeed in your career?The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today--and the future.Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.
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| Publisher | Bantam | | Release date | 01/2000 | | Availability | Usually ships in 24 hours | | Edition | Paperback |
| | List price | $18 | | Our price | $12.24 (you save 32.00%) | | Used price | from $3.34 |
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 Thank you very much for offering exactly what I needed.
This book is as relevant today as it was when it was first published. It's even more relevant, because the economic downturn is bringing out the worst in so many more people. Thank you, PBS, for introducing us to the wisdom of Dr. Daniel Goleman. Dr. Daniel Goleman, may you continue to bring us more wisdom we need to get through these trying times.
 Good reminders of the soft skills needed when leading people...
Nothing really new or earth shattering but a good collection of the soft skills needed when leading people. I am in an Executive Coaching program at my Fotrune 500 compnay and this audio book was a recommended 'read'.
Book helped me to better understand the effects of psychological harassment
This book has been a good reference to help me understand what psychological harassment / emotional abuse does to a person biologically. These types of abuses do not leave much evidence, so its important for people to understand how they can harm a person.
On page 73. Goleman writes" People under stress have impaired function of the brain's executive center (the prefrontal lobes) located just behind the forehead. The prefrontal area is the site of "working memory"; the capacity to pay attention and keep in mind whatever information is salient. When the mind is calm, working memory functions at its best. But during an emergency, the brain falls back to simple highly familiar routines. It puts aside complex thought, creative insight, and long term planning. This circuitry for emergencies evolved millions of years ago."
On page 75, Goleman writes, "When stresses pile one on top of the other, they seem to multiply the sense of stress (rather than just additive). When the amygdala hits the brain's panic button, it starts a cascade that begins with the release of a hormone known as CRF (Corticotropin releasing factor) and ends with a flood of stress hormones (mostly cortisol). The stress hormones stay in the body for hours which makes it easier to trigger the amygdala at the slightest provocation."
On page 76, Goleman writes, "Stress hormones allocate more blood to sites considered more essential for emergencies, instead of the brain's higher cognitive centers. Cortisol steals energy resources from working memory and shunts them to the senses. When cortisol levels are high":
- people make more errors.
- they are more distracted.
- they can't remember as well (even if read recently).
- irrelevant thoughts intrude.
- processing information becomes more difficult.
On page 89 he writes, "The brain chemicals that generate enthusiasm for a challenge are different from those that respond to threats & stress. The sympathetic nervous system and the adrenal glands secrete chemicals called catecholamines. Adrenaline and noadrenaline arouse us to action in a more productive way than the frantic urgency of cortisol."
Although Goleman discusses emotional intelligence in a variety of situations, I didn't find anything about workplace psychological harassment. This book is about coping with more ordinary stresses of life and how people can better cope through improvement of emotional intelligence. Even so, there was enough good general information as seen in the quotes I included above, that this book can help people cope with many situations. I should add that I have not read his previous book on emotional intelligence.
Emotional Intelligence: Key to Success
Daniel Goleman has made a huge contribution to Executive Coaching by defining emotional intelligence and providing strategies for life and work.
Thought-provoking and Useful
While perhaps not as functional as his ground-breaking book, Emotional Intelligence, this book still adds value to anyone looking to improve their E.Q. Goleman is still the go-to guy on this topic. As one who teaches classes and seminars on this subject, I believe it's well worth checking out all of Goleman's material. You'll find several useful gems along the way.
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