Do you have what it takes to succeed in your career?The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today--and the future.Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.

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Book helped me to better understand psychological harassment , emotional abuse
This book has been a good reference to help me understand what workplace psychological harassment does to a person biologically. On page 73. Goleman writes" People under stress have impaired function of the brain's executive center (the prefrontal lobes) located just behind the forehead. The prefrontal area is the site of "working memory", the capacity to pay attention and keep in mind whatever information is salient. When the mind is calm, working memory functions at its best. But during an emergency, the brain falls back to simple highly familiar routines. It puts aside complex thought, creative insight, and long term planning. This circuitry for emergencies evolved millions of years ago." On page 75, Goleman writes "When stresses pile one on top of the other, they seem to multiply the sense of stress (rather than just additive). When the amygdala hits the brain's panic button, it starts a cascade that begins with the release of a hormone known as CRF (Corticotropin releasing factor) and ends with a flood of stress hormones (mostly cortisol). The stress hormones stay in the body for hours which makes it easier to trigger the amygdala at the slightest provocation." On page 76, Goleman writes "Stress hormones allocate more blood to sites considered more essential for emergencies, instead of the brain's higher cognitive centers. Cortisol steals energy resources from working memory and shunts them to the senses. When cortisol levels are high": - people make more errors. - they are more distracted. - they can't remember as well (even if read recently). - irrelevant thoughts intrude. - processing information becomes more difficult. Although Golemen discusses emotional intelligence in a variety of situations, I didn't find anything about workplace psychological harassment. This book is about coping with more ordinary stresses of life and how people can better cope through improvement of emotional intelligence. Even so, there was enough good general information as seen in the quotes I included above, that this book can help people cope with many situations.