In an effort to teach how to manage "geeks" (technology and knowledge workers) , Glen examines both the context and content of geek leadership. He finds that effective leaders provide four needs: nurturing motivation, internal coordination, external representation, and ambiguity management.

Viva La Geeks!: Technology employees are different. You are doomed to fail if you don't recognize that fact going in—and change your management approach accordingly (@ CIO Insight)