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Sales rank 54,441
Customers rating (based on 30 reviews)
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The definitive overview of knowledge management, now available in paperback This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward. Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak—experienced consultants with a track record of success—examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities—accessing, generating, embedding, and transferring—and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.
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| Publisher | Harvard Business Press | | Release date | 05/2000 | | Availability | Usually ships in 24 hours | | Edition | Paperback |
| | List price | $19.95 | | Our price | $13.57 (you save 31.98%) | | Used price | from $4.17 |
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 Creating a good foundation
This was the first book I read on knowledge management and it gave me an excellent foundation. There are sections I still refer to after more than a decade as a professional knowledge manager. It is amongst those books I always recommend.
 Learning knowledge that works
This book was used in my introductory class of a Knowledge Management course and helped me understand the course very well. The book is easy to read even for a knowledge management subject matter book. You can even read this book in any order and still get the author's point of view explicitly.
Excellent book and user guide
An organization can benefit immensely from its knowledge capital asset through the implementation of various KM projects, this book explains how and provides a guide. As an enabler, KM practices can be used to achieve various organizational objectives leveraging on the simple and easy to grasp concepts in this book. I love the examples of organizations cited and how they overcame their KM project challenges and where some others failed.
For anyone interested in Knowledge Management, this book is an excellent buy. Working Knowledge does not only introduce one to the concepts of KM, but also gives indept examples of organizations that have made KM a culture and how they strategically take advantage of this process to achieve specific benefits. It guides the reader on how to implement KM, technologies, failure signs to watch out for and much more. In my opinion, it is a worthy guide towards implementation.
I am glad I bought this book and I recommend it to anyone interested in KM.
Another great book about KM
Nice work about KM, they are focus on what KM is. Nice KM reading.
 Good Primer, Short on Technology and Case Studies
Thomas Davenport is a well know expert on the subject of Knowledge Management. His book, Working Knowledge, is a quick read excellent for passing time on an airplane or subway. Yet, it is a bit light on specific implementations of KM. In particular, it would have been nice to illustrate a case study or two. Given that his employer is Accenture, I would have expected a little more on the lifecycle of a KM implementation in a large corporation, even if it was at a high level.
Unfortunately, the text is also fails to describe the rapidly evolving KM technology landscape. In the boom years of the late 1990's, significant activity in the development of corporate portals, eLearning, and adaptive technologies occurred. Davenport fails to recognize any of these factors in his discussion of KM.
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