If you want to generate change, get emotional. Using thirty-four stories, authors explore the most critical issue in each stage of the 8-step change process first introduced in Kotter's bestseller, Leading Change. They conclude that human behavior is the biggest barrier to successful change and the best way to change behavior is by "speaking to people's feelings."

s+b Best Business Books 2001-2002
Soundview Executive Summaries - books selected in 2002

Book Review: Feelings Change: People change not so much because they are given analysis that shifts their thinking as because they are shown a truth that influences their emotions (@ CIO Insight)