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Book details for Lessons in Service from Charlie Trotter Buy Lessons in Service from Charlie Trotter
Lessons in Service from Charlie Trotter
Book author(s) Book subject

Edward E. Lawler III Charlie Trotter

Business Leaders

Sales rank 52,538 Not rated by customers
Lessons in Service from Charlie Trotter

Brief description of Lessons in Service from Charlie Trotter

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again.• Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000.• Charlie Trotter's books have sold over 300,000 copies.

Book details
PublisherTen Speed Press
Release date11/2001
AvailabilityUsually ships in 24 hours
EditionHardcover
List price$24.99
Our price$20.49 (you save 18.01%)
Used pricefrom $5.57


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