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Customer Relationship
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Customer Relationship
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Aaker, David A.
Albrecht, Karl
Anderson, Kristin
Day, George S.
Gilmore, James
Gitomer, Jeffrey
Godin, Seth
McKenna, Regis
Peppers, Don
Pine II, B. Joseph
Reichheld, Frederick
Rogers, Martha
Seybold, Patricia
Sviokla, John
Tapscott, Don
Whiteley, Richard
Wierserma, Fred
Aksoy, Lerzan
Anton, Jon
Arussy, Lior
Ballard, Jim
Barwise, Patrick
Bergeron, Bryan
Berson, Alex
Bligh, Philip
Bliss, Jeanne
Brogniez, Jan
Brown, Stanley
Bund, Barbara
Carbone, Lewis
Cavoukian, Ann
| Christopher, Martin
Colvin, Geoffrey
Cooper, Ken C.
Craven, Robert
Curry, Jay
Curry, Adam
Dawson, Ross
Denove, Chris
Dorf, Bob
Dych, Jill
Finch, Fred
Foss, Bryan
Freeland, John
Freemantle, David
Gale, Bradley
Geller, Lois
Gentle, Michael
Glen, Paul
Goldenberg, Barton J.
Gordman, Robert
Greenberg, Paul
Greiner, Donna
Griffin, Jill
Gulycz, Moosha
Gupta, Sunil
Gutek, Barbara
Hall, Stacey
Hamilton, Tyler
Hessan, Diane
Huba, Jackie
Humby, Clive
| Hunt, Terry
Kasanoff, Bruce
Keiningham, Timothy L.
Kelly, P. Keith
Kerr, Carol J.
Kinni, Theodore
Knox, Simon
Lee, Dick
Lehmann, Donald
Lemon, Katherine
Lewis, Jeffrey
Lombardo, Russ
Lowenstein, Michael W.
Maklan, Stan
Mangen, David
Marshak, Ronni
McCarthy, Dennis
McConnell, Ben
McFerrin Peters, Diane
McKean, John
Meehan, Sean
Narayandas, Das
Nederlof, Ad
Newell, Frederick
Nykamp, Melinda
Payne, Adrian
Peck, Helen
Peel, Jeffrey
Petersen, Glen
Phillips, Tim
Philonenko, Laurent
| Power IV, James
Ramaswamy, Patrica
Reid Smith, Ellen
Reynolds, Janice
Rosenbluth, Hal
Rust, Roland
Sanders, Dan
Seidel, Wolfgang
Selden, Larry
Sewell, Carl
Shapiro, Benson
Smith, Stephen
Sobel, Andrew
Stauss, Bernd
Stielstra, Greg
Stone, Merlin
Storey, David
Swift, Ronald S.
Teal, Thomas
Thearling, Kurt
Thompson, Harvey
Tourniaire, Francoise
Turk, Doug
Van Hooser, Phillip
Vandermerwe, Sandra
Vavra, Terry G.
Welsh, Theresa
Willingham, Ron
Woodcock, Neil
Zeithaml, Valarie
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By Champy, James
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Amazon's customers rating 
"With Jim Champy's well-proven gift for keen management analysis, today's essential notions of business transparency, channel and customer alignment, and enduring cultural values become palpable,...
Ranking at Amazon 442791
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FT Press
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April 2009 - Hardcover
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Customer Relationship
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Our price: $15.63 (list: $22.99)
Used from: $6.58
Information updated on 03/16/2010
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By Sanders, Dan
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Amazon's customers rating 
In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is...
Ranking at Amazon 308869
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McGraw Hill
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September 2007 - Hardcover
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Customer Relationship
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Our price: $15.32 (list: $24.95)
Used from: $0.42
Information updated on 03/03/2010
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By McConnell, Ben
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Amazon's customers rating 
For the first time in paperback, a revised edition of the book that launched the term “customer evangelism.” Updated with new statistics and figures, this landmark book has shown countless...
Ranking at Amazon 114227
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Kaplan
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January 2007 - Paperback
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Customer Relationship
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Our price: $10.17 (list: $14.95)
Used from: $3.57
Information updated on 03/15/2010
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By Gordman, Robert
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Amazon's customers rating
For almost forty years, Robert Gordman has been a successful business leader and consultant. In The Must-Have Customer, Gordman shares the same insights and strategies he has used to help...
Ranking at Amazon 113655
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Truman Talley Books
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April 2006 - Hardcover
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Customer Relationship
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Our price: $24.95 (list: $24.95)
Used from: $0.01
Information updated on 03/20/2010
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By Bliss, Jeanne
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Amazon's customers rating
Drawing on her first-hand experience at top companies as diverse as Lands’ End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and...
Ranking at Amazon 52152
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Jossey-Bass
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March 2006 - Hardcover
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Customer Relationship
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Our price: $18.45 (list: $27.95)
Used from: $9.53
Information updated on 03/20/2010
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By Denove, Chris
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Amazon's customers rating
For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Its trophy has become as...
Ranking at Amazon 431477
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Portfolio
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February 2006 - Hardcover
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Customer Relationship
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Our price: $25.95 (list: $25.95)
Used from: $0.01
Information updated on 03/03/2010
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By Bund, Barbara
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Amazon's customers rating
Drawing on insights from Dell, FedEx and eBay, a leading business innovator shows you how to transform your company, putting customer needs at the center Business strategies and...
Ranking at Amazon 261911
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McGraw Hill
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October 2005 - Hardcover
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Customer Relationship
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Our price: $27.95 (list: $27.95)
Used from: $0.01
Information updated on 03/02/2010
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By Willingham, Ron
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Amazon's customers rating
Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather...
Ranking at Amazon 272526
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Free Press
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September 2005 - Hardcover
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Customer Relationship
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Our price: $22.36 (list: $26)
Used from: $0.01
Information updated on 03/02/2010
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By Van Hooser, Phillip
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Amazon's customers rating
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time....
Ranking at Amazon 863340
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Wiley
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September 2005 - Hardcover
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Customer Relationship
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Our price: n/a (list: $19.95)
Used from: $0.83
Information updated on 03/02/2010
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