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Customer Services
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Customer Services
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Anderson, Kristin
Bell, Chip R.
Marriott, J.W.
Rapaille, Clotaire
Rayport, Jeff
Wierserma, Fred
Zemke, Ron
Adamson, Rick
Artz, Nancy
Bailey, Keith
Bateman, Giles
Bell, Bilijack
Bowles, Sheldon
| Brennan, Charles
Brown, Ann
Bush, John
Carlaw, Peggy
Carlaw, Malcolm
Chester, Eric
Clemmer, Jim
Cleveland, Brad
Connellan, Thomas
Deming, Vasudha K.
DiJulius III, John R.
Diller, Steve
Field, Patrick T.
| Fleischer, Joseph
Gee, Jeff
Gee, Val
Gross, T. Scott
Gustafsson, Anders
Jaworski, Bernard J.
Johnson, Michael
Kazanjian, Kirk
Leland, Karen
McCarthy, Patrick D.
Middleton Hughes, Arthur
Mitchell, Jack
Pelletier, Ray
| Read, Brendan B.
Rhea, Darrel
Robert, Solomon
Schaaf, Dick
Shedroff, Nathan
Snow, Dennis
Spector, Robert
Susskind, Lawrence
Verghis, Philip
Weeks, John R.
Woods, John
Yanovitch, Teri
Zaltman, Gerald
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55 books found. Jump to: 1 | 2 | 3 | 4 | 5 | 6 |
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By Blanchard, Ken
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Amazon's customers rating 
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a...
Ranking at Amazon 0
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William Morrow
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December - Hardcover
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/18/2008
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By Diller, Steve
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Amazon's customers rating
“We’re now hip-deep, if not drowning, in the ‘experience economy.‘ Here‘s the smartest book I‘ve read so far that can actually help get your brand to higher ground, fast....
Ranking at Amazon 0
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New Riders
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December - Hardcover
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/10/2008
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By Sheehy, Barry
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Amazon's customers rating
At the heart of this book are twelve key service/quality improvement areas-or cylinders-that include: signaling commitment; listening to internal/external customers; education and awareness; hiring...
Ranking at Amazon 0
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McGraw Hill
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/09/2008
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By Sheehy, Barry
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Amazon's customers rating
At the heart of this book are twelve key service/quality improvement areas-or cylinders-that include: signaling commitment; listening to internal/external customers; education and awareness; hiring...
Ranking at Amazon 0
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Judy Piatkus Publishers Ltd
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December - Hardcover
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/19/2008
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By Zaltman, Gerald
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Amazon's customers rating
How to unlock the hidden 95% of the customer’s mind that traditional marketing methods have never reached. Selling Points Practical synthesis of the cognitive sciences: Drawing heavily on
Ranking at Amazon 0
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Harvard Business School Press
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December - Hardcover
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 10/31/2008
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By Mitchell, Jack
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Amazon's customers rating
nce a customer, always a friend-that is the simple philosophy behind Mitchells/Richards, two of the most successful clothing stores in the nation-and that is why Jack Mitchell, his family, and...
Ranking at Amazon 0
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Hyperion
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December - Hardcover
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 10/31/2008
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By Zemke, Ron
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Amazon's customers rating
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/21/2008
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By Anderson, Kristin
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Amazon's customers rating
This bright and breezy service primer has proven itself a big hit with front-line service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/15/2008
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By Zemke, Ron
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Amazon's customers rating
The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised...
Ranking at Amazon 0
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AMACOM - American Management Association
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December - Paperback
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Customer Services
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Our price: n/a (list: n/a)
Used from: n/a
Information updated on 11/19/2008
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55 books found. Jump to: 1 | 2 | 3 | 4 | 5 | 6 | | | |
