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Books about Customer Services
Customer Services

These authors also write about Customer Services Customer Services
Anderson, Kristin
Bell, Chip R.
Marriott, J.W.
Rapaille, Clotaire
Rayport, Jeff
Wierserma, Fred
Zemke, Ron
Adamson, Rick
Artz, Nancy
Bailey, Keith
Bateman, Giles
Bell, Bilijack
Bowles, Sheldon
Brennan, Charles
Brown, Ann
Bush, John
Carlaw, Peggy
Carlaw, Malcolm
Chester, Eric
Clemmer, Jim
Cleveland, Brad
Connellan, Thomas
Deming, Vasudha K.
DiJulius III, John R.
Diller, Steve
Field, Patrick T.
Fleischer, Joseph
Gee, Jeff
Gee, Val
Gross, T. Scott
Gustafsson, Anders
Jaworski, Bernard J.
Johnson, Michael
Kazanjian, Kirk
Leland, Karen
McCarthy, Patrick D.
Middleton Hughes, Arthur
Mitchell, Jack
Pelletier, Ray
Read, Brendan B.
Rhea, Darrel
Robert, Solomon
Schaaf, Dick
Shedroff, Nathan
Snow, Dennis
Spector, Robert
Susskind, Lawrence
Verghis, Philip
Weeks, John R.
Woods, John
Yanovitch, Teri
Zaltman, Gerald

Subjects related to Customer Services

58 books found. Jump to: 1 | 2 | 3 | 4 | 5 | 6
 
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Buy High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce from Amazon  By Solomon, Micah Amazon's customers rating

STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." . . . .

Ranking at Amazon 767448
 AMACOM - American Management Association
 May 2012 - Hardcover
 Customer Services
Our price: $14 (list: $23)
Used from: $1.15
Information updated on 12/14/2017
Buy High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce from Amazon
 
Arte Supremo: 50 Practicas de buena atencion al cliente
Buy Arte Supremo: 50 Practicas de buena atencion al cliente from Amazon  By Jimenez, Juan Carlos Amazon's customers rating

“Atender” no es igual a “atender bien”, así como “servicio” y “atención” no son sinónimos. Comprender las diferencias entre estos dos conceptos y sus implicaciones permite mejorar...

Ranking at Amazon 3052622
 Cograf Comunicaciones
 December 2010 - Paperback
 Customer Services
Our price: $14.95 (list: $14.95)
Used from: $14.25
Information updated on 12/03/2017
Buy Arte Supremo: 50 Practicas de buena atencion al cliente from Amazon
 
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Buy The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs from Amazon  By Price, Bill Amazon's customers rating

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service.

Ranking at Amazon 482083
 Jossey-Bass
 March 2008 - Hardcover
 Customer Services
Our price: $20.01 (list: $29.95)
Used from: $2.34
Information updated on 12/25/2017
Buy The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs from Amazon
 
Service Excellence
Buy Service Excellence from Amazon  By Pritchett, Price Amazon's customers rating

Delivers a powerful, elegant 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And, the workload won't be...

Ranking at Amazon 1458558
 Pritchett Pub Co
 February 2007 - Paperback
 Customer Services
Our price: $10.93 (list: $10.95)
Used from: $0.98
Information updated on 01/23/2018
Buy Service Excellence from Amazon
 
Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Buy Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers from Amazon  By Kazanjian, Kirk Amazon's customers rating

What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested...

Ranking at Amazon 834838
 Currency
 January 2007 - Hardcover
 Customer Services
Our price: $9.07 (list: $24.95)
Used from: $0.1
Information updated on 01/12/2018
Buy Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers from Amazon
 
The Winner's Attitude: Using the
Buy The Winner's Attitude: Using the from Amazon  By Gee, Jeff Amazon's customers rating

A powerful approach to help you find your full potential at work and in life Have you ever wondered how much more you could achieve if you could maximize your brain power? In The Winner's...

Ranking at Amazon 1049670
 McGraw Hill
 February 2006 - Paperback
 Customer Services
Our price: $15.84 (list: $19)
Used from: $1.99
Information updated on 12/03/2017
Buy The Winner's Attitude: Using the from Amazon
 
Magnetic Service: Secrets for Creating Passionately Devoted Customers
Buy Magnetic Service: Secrets for Creating Passionately Devoted Customers from Amazon  By Bell, Chip R. Amazon's customers rating

Cultivating and keeping customers long-term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where ""magnetic service"" comes in. In this...

Ranking at Amazon 205484
 Berrett-Koehler Pub
 January 2006 - Paperback
 Customer Services
Our price: $6.95 (list: $18.95)
Used from: $0.25
Information updated on 05/18/2017
Buy Magnetic Service: Secrets for Creating Passionately Devoted Customers from Amazon
 
Making Meaning : How Successful Businesses Deliver Meaningful Customer Experiences
Buy Making Meaning : How Successful Businesses Deliver Meaningful Customer Experiences from Amazon  By Diller, Steve Amazon's customers rating

We’re now hip-deep, if not drowning, in the ‘experience economy.‘ Here‘s the smartest book I‘ve read so far that can actually help get your brand to higher ground, fast. And...

Ranking at Amazon 750198
 New Riders
 December 2005 - Hardcover
 Customer Services
Our price: n/a (list: $24.99)
Used from: $5.49
Information updated on 12/03/2017
Buy Making Meaning : How Successful Businesses Deliver Meaningful Customer Experiences from Amazon
 
The Ultimate Customer Support Executive: Unleash The Power Of Your Customer
Buy The Ultimate Customer Support Executive: Unleash The Power Of Your Customer from Amazon  By Verghis, Philip Amazon's customers rating

If customer support is so critical, why are complaints about customer support at an all-time high? If people buy on price but stay because of service, why are not companies listening to their own...

Ranking at Amazon 2690745
 Silicon Press
 August 2005 - Hardcover
 Customer Services
Our price: $49.95 (list: $49.95)
Used from: $7
Information updated on 12/03/2017
Buy The Ultimate Customer Support Executive: Unleash The Power Of Your Customer from Amazon
 
Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line
Buy Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line from Amazon  By Chester, Eric Amazon's customers rating

""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen,...

Ranking at Amazon 1037672
 Dearborn Trade Publishing
 May 2005 - Paperback
 Customer Services
Our price: $14.55 (list: $19.99)
Used from: $1.66
Information updated on 01/12/2018
Buy Getting Them to Give a Damn : How to Get Your Front Line to Care about Your Bottom Line from Amazon

58 books found. Jump to: 1 | 2 | 3 | 4 | 5 | 6
 
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